The Nigerian Communications Commission, NCC and the Consumer Protection Council, CPC have inaugurated a Join Investigate Committee (JIC) today to look into the complaints received from the Presidency and National Assembly on “The increasing rate of dropped calls and other unwholesome practices by telecommunication network operators in Nigeria that have robbed Nigerians of their hard earned billions of naira”.

Speaking at the event, Mr. Sunday Dare, the Executive Commission, Stakeholders Management stated that, the Nigerian Communications Commission and Consumer Protection Council met on two occasions and agreed to form a Joint Investigative Committee to respond to the letter received from the Presidency and National Assembly.

Mr. Sunday Dare noted that the Committee will review various initiatives of the Commission including the directions issued by it which are targeted at protecting consumers and the various resolutions jointly taken by NCC and Telecom service providers to ensure improvement in telecom consumer experience, the committee is expected to also collate information from the industry working group on Quality of Service and the task force on Call Masking.

The Director General, Consumer Protection Council (CPC), Mr. Babatunde Irukera, said Telecom operators’ decision to transfer their operating cost to customers is unacceptable, stressing that, the telecommunications industry has become one of the most vital sectors in our economy, and as such it is important to pay appropriate attention to the industry and protect consumers as well as to ensure they are happy and willing to pay for services. He added that the scope of the investigation includes, Quality of Service, Call Masking, unsolicited subscriptions, and other key telecommunications services.

Mrs. Felicia Onguegbuchalam, Director of Consumer Affairs Bureau, NCC is to Head the Committee. The Committee is expected to complete its assignment in a month’s time. Expected outcomes are better services, more transparent charges and increased customer service responsiveness by telecommunications operators. Report will be forwarded to the National Assembly and the Secretary to the Government of the Federation in response to the letters received earlier from them.



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