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How Does One Avoid The Nipost N500 Service Charge? - Technology Market - Nairaland

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How Does One Avoid The Nipost N500 Service Charge? by adanny01(m): 10:50am On Sep 25, 2018
We all know Nipost has increased the service charge from N200 to N500 for receiving international small packet.

This is discouraging especially for such items we order that are worth less than N1000.

I called the Nipost customer care to comfirm the legality of the charge, they did confirm its legal. That means one has to pay.

At the post office, i met a Reverend father who made a plea for donation of a Piano from US, it came quite alright, but Nipost put a handling charge 2 times the value of the Piano. As we discussed, the issue has been on for 2months as he has refused to receive the item sent to him for free.

Yes i agree handling charges should be charged but Nipost should find a standard way of charging not abitrarily like they do.

Secondly, i made a small order of 9 items collectively worth N5700, Nipost is expecting me to pay N4500 for all items even as one item is wort $1 but i have to pay N500 for it. They suggested next time i should ask the sender to just put the item in a ordinary envelop like a letter and they will not charge a kobo.

Who has experienced doing that especially with AliExpress?

Re: How Does One Avoid The Nipost N500 Service Charge? by Mustack: 11:26am On Sep 25, 2018
following
Re: How Does One Avoid The Nipost N500 Service Charge? by Taiwo20(m): 1:15pm On Sep 25, 2018
COLLECTED A PACKAGE TODAY!

based on experience.....smile with them....dont speak too much english... tell them you once paid #200

this is the 2nd or 3rd time that i am paying #200 to get my packages.. although its a small package

2 Likes

Re: How Does One Avoid The Nipost N500 Service Charge? by adanny01(m): 1:35pm On Sep 25, 2018
Taiwo20:
COLLECTED A PACKAGE TODAY!

based on experience.....smile with them....dont speak too much english... tell them you once paid #200

this is the 2nd or 3rd time that i am paying #200 to get my packages.. although its a small package

You wont believe how small mine is. I wasted over an hr and threatened to abandon some of the items but they insisted, if i want my package, i must pay N500 each.

Re: How Does One Avoid The Nipost N500 Service Charge? by thebigkendo(m): 1:41pm On Sep 25, 2018
adanny01:


You wont believe how small mine is. I wasted over an hr and threatened to abandon some of the items but they insisted, if i want my package, i must pay N500 each.

I have been paying 100 - 200 for my parcel.. even collected some items this week, still paid 100.. The Nipost bike dispatchers brings the items to my office
Re: How Does One Avoid The Nipost N500 Service Charge? by adanny01(m): 1:47pm On Sep 25, 2018
thebigkendo:


I have been paying 100 - 200 for my parcel.. even collected some items this week, still paid 100.. The Nipost bike dispatchers brings the items to my office

Like i said, i called their customer care line, they said the charge is so.

Now, is the charge location depending?

I have 5 items i am expecting, they told me alot of people are complaining and i am not the first to reject an item based on that charge. Its either i pay or they keep it for 3months before initiating return.
Re: How Does One Avoid The Nipost N500 Service Charge? by thebigkendo(m): 4:28pm On Sep 25, 2018
adanny01:


Like i said, i called their customer care line, they said the charge is so.

Now, is the charge location depending?

I have 5 items i am expecting, they told me alot of people are complaining and i am not the first to reject an item based on that charge. Its either i pay or they keep it for 3months before initiating return.

Just collected 2 parcels now now. One was free while the other was #200 grin grin grin
Re: How Does One Avoid The Nipost N500 Service Charge? by adanny01(m): 4:38pm On Sep 25, 2018
thebigkendo:


Just collected 2 parcels now now. One was free while the other was #200 grin grin grin

What qualifies one to be free?

How is the packaging?

It begins to look like the charge is location and packing dependant.
Re: How Does One Avoid The Nipost N500 Service Charge? by thebigkendo(m): 4:53pm On Sep 25, 2018
adanny01:


What qualifies one to be free?

How is the packaging?

It begins to look like the charge is location and packing dependant.

White parcel is free.. Brown was charged..
Both parcels were valued at $3
Free parcel weight 0.019kg
Paid parcel weight 0.002kg
So i can't really say criteria for pricing

1 Like

Re: How Does One Avoid The Nipost N500 Service Charge? by lanrexdo(m): 5:16pm On Sep 25, 2018
haha.. i belive items that should be free .. lol

I picked up items at agege post office and yes i paid N300 even for an item that is shipped for free oo..
Re: How Does One Avoid The Nipost N500 Service Charge? by s33d(m): 6:02pm On Sep 25, 2018
Most small packet items like phone cases, cable, chargers accessories are free. I do receive so many packages free, depending on the weight. The 500 the staff collected from you for a small packet is not official. Anytime you’re charged for a small packet, request for a receipt or change your address to where there is a big post office
Re: How Does One Avoid The Nipost N500 Service Charge? by Nobody: 6:47pm On Sep 25, 2018
thebigkendo:


White parcel is free.. Brown was charged..
Both parcels were valued at $3
Free parcel weight 0.019kg
Paid parcel weight 0.002kg
So i can't really say criteria for pricing

Baba, show me the way.

I still pay 500 naira for the delivery I received today.

Is there a special format or formula to systematically avoid paying the 500 naira.

I have collect/receive delivery using different post office both on the mainland and island yet I was still asked to pay 500 naira.

The money is justify when post office bring it to my address like today and some delivery but when I have to go to their office and still required to pay 500 naira, that isn't justified. grin cheesy

1 Like

Re: How Does One Avoid The Nipost N500 Service Charge? by thebigkendo(m): 6:51pm On Sep 25, 2018
TheCar:


Baba, show me the way.

I still pay 500 naira for the delivery I received today.

Is there a special format or formula to systematically avoid paying the 500 naira.

I have collect/receive delivery using different post office both on the mainland and island yet I was still asked to pay 500 naira.

The money is justify when post office bring it to my address like today and some delivery but when I have to go to their office and still required to pay 500 naira, that isn't justified. grin cheesy

grin grin No formula oh.. I guess the 500 naira news circular never reach my local post office
Re: How Does One Avoid The Nipost N500 Service Charge? by thebigkendo(m): 6:53pm On Sep 25, 2018
s33d:
Most small packet items like phone cases, cable, chargers accessories are free. I do receive so many packages free, depending on the weight. The 500 the staff collected from you for a small packet is not official. Anytime you’re charged for a small packet, request for a receipt or change your address to where there is a big post office

You have a point oh smiley smiley
Re: How Does One Avoid The Nipost N500 Service Charge? by Nobody: 7:02pm On Sep 25, 2018
thebigkendo:


grin grin No formula oh.. I guess the 500 naira news circular never reach my local post office

Please where is your post office?

Make I dey route my Ali Delivery there. grin
Re: How Does One Avoid The Nipost N500 Service Charge? by thebigkendo(m): 7:23pm On Sep 25, 2018
TheCar:


Please where is your post office?

Make I dey route my Ali Delivery there. grin

Ikorodu grin grin but how much fuel you go use come pick up the delivery angry angry
Re: How Does One Avoid The Nipost N500 Service Charge? by adanny01(m): 7:38pm On Sep 25, 2018
thebigkendo:


grin grin No formula oh.. I guess the 500 naira news circular never reach my local post office

I spent over an hour in the post office trying to see if they would budge to my request to pay 1k for 3 packets but they adamantly told me to choose which to carry.

This is the catch, i didnt receive the item in the main post offfice of the state, my post office is Kafanchan in kaduna state. The main post office being Kaduna central and the sub mains are Zaria, Kafanchan. I was told that the Kaduna main would register all the international packets before forwarding to Kafanchan a known number, Kafanchan in turn has a specific account (a first bank acc) they deposit N500 for each international packet they deliver and they have to account for such monies with Kaduna.

This detail i got made me give up, because if someone was charging extra, i was not in the right place to appeal.

I requested for a receipt, they told me non was available. I had to force them to give me the small stamped slip i posted in the opening post. I even faked a call to the secretary of the Nipost post master General but they were unshakable.
Re: How Does One Avoid The Nipost N500 Service Charge? by thebigkendo(m): 7:47pm On Sep 25, 2018
adanny01:


I spent over an hour in the post office trying to see if they would budge to my request to pay 1k for 3 packets but they adamantly told me to choose which to carry.

This is the catch, i didnt receive the item in the main post offfice of the state, my post office is Kafanchan in kaduna state. The main post office being Kaduna central and the sub mains are Zaria, Kafanchan. I was told that the Kaduna main would register all the international packets before forwarding to Kafanchan a known number, Kafanchan in turn has a specific account (a first bank acc) they deposit N500 for each international packet they deliver and they have to account for such monies with Kaduna.

This detail i got made me give up, because if someone was charging extra, i was not in the right place to appeal.

I requested for a receipt, they told me non was available. I had to force them to give me the small stamped slip i posted in the opening post. I even faked a call to the secretary of the Nipost post master General but they were unshakable.

Well am sure my local post office here can't be the main post office in lagos..

So you dey kafanchan.. You na my brother oh!!
Re: How Does One Avoid The Nipost N500 Service Charge? by Nobody: 9:00pm On Sep 25, 2018
thebigkendo:


Ikorodu grin grin but how much fuel you go use come pick up the delivery angry angry

Make I dey my lane jeje. grin cheesy grin
Re: How Does One Avoid The Nipost N500 Service Charge? by jboixxx: 12:10am On Oct 03, 2018
adanny01:


What qualifies one to be free?

How is the packaging?

It begins to look like the charge is location and packing dependant.

1 Like 1 Share

Re: How Does One Avoid The Nipost N500 Service Charge? by adanny01(m): 7:25am On Oct 03, 2018
[quote author=jboixxx post=71734144][/quote]

This is a confirmation that we have been ripped off by the post office staff.

Thanks.
Re: How Does One Avoid The Nipost N500 Service Charge? by znizo(m): 7:47am On Oct 03, 2018
I think the best tactics to to open a box. Around 6k. It pays off for sm1 that receives items a lot
Re: How Does One Avoid The Nipost N500 Service Charge? by busar(m): 7:51am On Oct 03, 2018
I don't use to pay at ikorodu post office. In fact the woman told me that I don't have to pay for small packages.. It was kind of strange to me though at first because I do pay at oshodi post-office before relocating
Re: How Does One Avoid The Nipost N500 Service Charge? by Mustack: 8:40am On Oct 03, 2018
busar:
I don't use to pay at ikorodu post office. In fact the woman told me that I don't have to pay for small packages.. It was kind of strange to me though at first because I do pay at oshodi post-office before relocating
Even me too.. I use to pay oh... My last payment was 500h and additional 200h couple with trans..
Niaja which way na.
Re: How Does One Avoid The Nipost N500 Service Charge? by Mustack: 8:43am On Oct 03, 2018
How can we tackle this reapoff menace
Re: How Does One Avoid The Nipost N500 Service Charge? by jboixxx: 10:16am On Oct 04, 2018
Mustack:

Even me too.. I use to pay oh... My last payment was 500h and additional 200h couple with trans..
Niaja which way na.
There are packets that you are expected to pay for and there are some that you don't pay for officially. Received 5 packets last week and didnt pay for any but whenever I pay, they issue original EMS receipts (a cheque lookalike) not the type OP posted. If I'm demanded to pay any charge contrary to the official rates, I decline!

1 Like

Re: How Does One Avoid The Nipost N500 Service Charge? by Mustack: 5:22pm On Oct 04, 2018
jboixxx:

There are packets that you are expected to pay for and there are some that you don't pay for officially. Received 5 packets last week and didnt pay for any but whenever I pay, they issue original EMS receipts (a cheque lookalike) not the type OP posted. If I'm demanded to pay any charge contrary to the official rates, I decline!
I get nothing after I pay the money..
Re: How Does One Avoid The Nipost N500 Service Charge? by jboixxx: 5:45pm On Oct 04, 2018
Mustack:

I get nothing after I pay the money..
That shouldn't be, at least, my PO do give the EMS receipts. If they can't provide that, then, its fraud. #MyOpinion
Re: How Does One Avoid The Nipost N500 Service Charge? by lanrexdo(m): 7:38pm On Oct 04, 2018
Today i went to pick up stuffs at the agege post office, that ripper was not on seat, the nice lady that attended to me brough out my stuff. she said. this one is free and the other one is 200. if it is the other lady, na 300 she go call am for me even if it is free and the other lady might think it is 200 she collected! Fraudelent people here and there and today i have learnt.. still have about 5 orders coming in and will just shout at her next time i go and she is the one attending to me.. people are funny based on say she know that was the first time of coming and she collect the money twice oo..
Re: How Does One Avoid The Nipost N500 Service Charge? by adanny01(m): 4:58pm On Oct 09, 2018
[quote author=jboixxx post=71734144][/quote]

Thank you for this eye opener.

Meanwhile, i used the information to engage their Twitter handler. It seems they cannot help cause he kept posting me back and forth.

After my last received packet, 2 weeks went by and no packet came when i was still expecting 5 of 9 items ordered. I thought they hijacked my packets as punishment for complaining. I went by to inquire if i had a packet to collect but non. I recieved a call this morning that i have a packet.

So i emailed my complain to pmg@nipost.com.ng which i found on their website. I was promptly called by the pmg's assistant, he asked me to go get packet and not to ask for receipt or argue but do as they ask, then call him before leaving. I did as he asked and called, he asked me to give the phone to the person who attended to me. The man refused saying he is not authorized to speak for the office. I asked, "who is?". He said, "he is not around". The man over the phone asked me to tell him if he does not take the phone his job is on the line. Instead, I begged the attendant to have a min conversation as it is just to confirm somethings.

He accepted the phone, answered some few questions but at a point refused to talk and handed back the phone to me that he cannot answer further questions. The man over the phone said he has gotten what he needed and will take it up from there then get back to me.

From his tone, he was furious.

So far, i have spent N2500 to receive 5 packets worth $6.73 cumulatively (approx the same amount) weighing 0.040, 0.030, 0.013, 0.050 and 0.030kg.

This is our last Twitter convo

Re: How Does One Avoid The Nipost N500 Service Charge? by jboixxx: 7:38pm On Oct 09, 2018
adanny01:


Thank you for this eye opener.

Meanwhile, i used the information to engage their Twitter handler. It seems they cannot help cause he kept posting me back and forth.

After my last received packet, 2 weeks went by and no packet came when i was still expecting 5 of 9 items ordered. I thought they hijacked my packets as punishment for complaining. I went by to inquire if i had a packet to collect but non. I recieved a call this morning that i have a packet.

So i emailed my complain to pmg@nipost.com.ng which i found on their website. I was promptly called by the pmg's assistant, he asked me to go get packet and not to ask for receipt or argue but do as they ask, then call him before leaving. I did as he asked and called, he asked me to give the phone to the person who attended to me. The man refused saying he is not authorized to speak for the office. I asked, "who is?". He said, "he is not around". The man over the phone asked me to tell him if he does not take the phone his job is on the line. Instead, I begged the attendant to have a min conversation as it is just to confirm somethings.

He accepted the phone, answered some few questions but at a point refused to talk and handed back the phone to me that he cannot answer further questions. The man over the phone said he has gotten what he needed and will take it up from there then get back to me.

From his tone, he was furious.

So far, i have spent N2500 to receive 5 packets worth $6.73 cumulatively (approx the same amount) weighing 0.040, 0.030, 0.013, 0.050 and 0.030kg.

This is our last Twitter convo
I'm happy you took that step. PMG is very responsive and decisve when contacted. Let's see how this goes, but be rest assured, you'll see the difference soon.

We are our problems in this country.
Re: How Does One Avoid The Nipost N500 Service Charge? by Ayemileto(m): 12:02am On May 13, 2019
adanny01:


Thank you for this eye opener.

Meanwhile, i used the information to engage their Twitter handler. It seems they cannot help cause he kept posting me back and forth.

After my last received packet, 2 weeks went by and no packet came when i was still expecting 5 of 9 items ordered. I thought they hijacked my packets as punishment for complaining. I went by to inquire if i had a packet to collect but non. I recieved a call this morning that i have a packet.

So i emailed my complain to pmg@nipost.com.ng which i found on their website. I was promptly called by the pmg's assistant, he asked me to go get packet and not to ask for receipt or argue but do as they ask, then call him before leaving. I did as he asked and called, he asked me to give the phone to the person who attended to me. The man refused saying he is not authorized to speak for the office. I asked, "who is?". He said, "he is not around". The man over the phone asked me to tell him if he does not take the phone his job is on the line. Instead, I begged the attendant to have a min conversation as it is just to confirm somethings.

He accepted the phone, answered some few questions but at a point refused to talk and handed back the phone to me that he cannot answer further questions. The man over the phone said he has gotten what he needed and will take it up from there then get back to me.

From his tone, he was furious.

So far, i have spent N2500 to receive 5 packets worth $6.73 cumulatively (approx the same amount) weighing 0.040, 0.030, 0.013, 0.050 and 0.030kg.

This is our last Twitter convo


Any Update?

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