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Job Vacancy.....apply Now. by daconjoy: 8:49am On Oct 02, 2018 |
Job Title: Customer Service Representative I Location: Lagos Job Summary Responsible for acting as a liaison between customers and Clovo-Works. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. Primary Responsibilities Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale. Act as the company gatekeeper. Suggest solutions when a product malfunctions. Handle product recalls. Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records. Compile reports on overall customer satisfaction. Read from scripts. Handle changes in policies or renewals. How to apply: interested candidates should forward CV to faithconsulting38@yahoo.com |
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Vacancy - New Commodities Firm - Field Operations Executive / . / Hotel Vacancy For Front Desk Officer Urgently Needed
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