Welcome, Guest: Register On Nairaland / LOGIN! / Trending / Recent / NewStats: 3,194,075 members, 7,953,288 topics. Date: Thursday, 19 September 2024 at 01:34 PM |
Nairaland Forum / Nairaland / General / Jobs/Vacancies / Ikeja Electricity Distribution Company (IKEDC) Is Recruiting Call Center Agent (359 Views)
Jobs At Ikeja Electricity Distribution Company (ikedc)–apply Now Before Deadline / Ikeja Electricity Distribution Company (IKEDC) Fresh Graduate Recruitment 2018 / Ikeja Electricity Interview Invite (2) (3) (4)
(1) (Reply)
Ikeja Electricity Distribution Company (IKEDC) Is Recruiting Call Center Agent by JobNoticer: 7:39am On Oct 05, 2018 |
Job Title: Call Center Agent Location: Lagos Job Type: Full time Reporting To: Contact Center Manager CLICK HERE TO APPLY! Role Purpose Responsible for receiving audio complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt Practices (ICPC), IKEJA forum of NERC etc. Responsibilities of a Call Center Agent To take telephone calls on behalf of IE in order to fulfil customer requirements. To know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion. Maintains communication equipment by reporting problems. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. Assist in Carry out any other duties as requested by Head customer Service and Head of Department. Obtains client information by answering telephone calls; interviewing clients; verifying information. Respond to billing inquiries and handle customers’ high bill complaints. Provide information about company programs, products and services. Report electric emergencies and outages. Provide data to customers requesting new services and/or construction and channel to appropriate office. Seek resolution of customer complaints. Respond to utility commission and agency inquiries. Updating customers’ account. Minimum Qualifications for Call Center Agent job at IKEDC This role requires a first Degree or its equivalent Diploma qualification. Requires between 1-2 years relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development. Technical Competencies: Good Phone Skills. Good Analytical skills. Commitment to Task. Possesses current knowledge of profession. Knowledge of the business Good customer service management Behavioral Competencies: Ability to work under pressure and multi task effectively. Good Verbal communication & Interpersonal Skills. Attention to Detail. Persuasive. Good customer Service. How To Apply Interested and qualified candidates should: Click here to apply CLICK HERE TO APPLY! 1 Like |
(1) (Reply)
Drilldeep Oil And Gas Company Limited Graduate Trainee Recruitment / Medical Jobs At Lily Hospitals Limited / COMPUTER OPERATOR NEEDED
(Go Up)
Sections: politics (1) business autos (1) jobs (1) career education (1) romance computers phones travel sports fashion health religion celebs tv-movies music-radio literature webmasters programming techmarket Links: (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) Nairaland - Copyright © 2005 - 2024 Oluwaseun Osewa. All rights reserved. See How To Advertise. 7 |