Overview

We specialize in helping organizations to build competence in their workforce through classroom learning and e-learning in many areas of business, soft skills, and office productivity tools. Based in Lagos, we are looking for a customer-oriented service professional with superior communication skills and a great work ethic.

He or she will work directly with customers to meet their needs, answer their questions and provide support. The person in this role must be someone who is genuinely excited to help customers – must be patient and empathetic. It must be someone who loves to talk and can put him- or herself in our customers’ shoes and advocate for them when necessary.

Our target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities

1. Manage incoming calls and develop rapport with customers
2. Generate sales through excellent customer service
3. Identify and assess customers’ needs to achieve satisfaction
4. Build sustainable relationships of trust through open and interactive communication
5. Provide accurate, valid and complete information by using the right methods/tools
6. Meet customer service call handling quotas
7. Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
8. Keep records of customer interactions and process customer accounts
9. Follow communication procedures, guidelines and policies
10. Take the extra mile to engage customers

Requirements

1. Strong phone contact handling skills and active listening
2. Familiarity with CRM systems and practices
3. customer orientation and ability to adapt/respond to different types of characters
4. Excellent communication and presentation skills
5. Ability to multi-task, prioritize, and manage time effectively
6. Good problem-solving skills and ability to gather customer feedback
7. University degree in any field

If you are interested in this opportunity, please send an application and your CV to uwaj54@yahoo.com.