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I Need Urgent Help To Remove Virus From My Laptop - Computers - Nairaland

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I Need Urgent Help To Remove Virus From My Laptop by clensman(m): 10:05pm On Oct 14, 2018
My laptop was encrypted by Gandcrab 5.0.2 with this two viruses UKVIB-Decrypt.txt and EFAJU-Decrypt. txt encrypting all my files & documents. I can't access anything again. They where asking me to pay ransomeware to get my system back. I don't know how to remove it manually and when I tried to download Spyhunter5 and Reimage to help me scan and decrypted it. After scanning it asking me for licence key online and I don't have means of buying the activation key. Pls anyone that can help I need activation key for spy hunter or any other means that help out.
Re: I Need Urgent Help To Remove Virus From My Laptop by amjustme2: 12:07am On Oct 15, 2018
Format your PC,
That's your best bet
Next time stop clicking or downloading unsolicited link/attachments
Re: I Need Urgent Help To Remove Virus From My Laptop by tosint13(m): 10:57pm On Oct 15, 2018
You can call me about that to help you install reliable antivirus with license to the database for your system @08100796776
Re: I Need Urgent Help To Remove Virus From My Laptop by clensman(m): 12:53am On Oct 16, 2018
amjustme2:
Format your PC,
That's your best bet
Next time stop clicking or downloading unsolicited link/attachments

If I format how will I recover my documents and files lockup in backup partition back. Formatting is not an option in this case.
Re: I Need Urgent Help To Remove Virus From My Laptop by amjustme2: 9:58am On Oct 16, 2018
Your drive has been encrypted.
No antivirus or antispyware can decrypt it, though its possible if its a well known exploit. But its very unlikely. .
It looks like you are out of options.

clensman:


If I format how will I recover my documents and files lockup in backup partition back. Formatting is not an option in this case.
Re: I Need Urgent Help To Remove Virus From My Laptop by Adamsmith13(m): 4:10pm On Oct 16, 2018
You will reload the operating system
Re: I Need Urgent Help To Remove Virus From My Laptop by clensman(m): 6:18pm On Oct 16, 2018
Adamsmith13:
You will reload the operating system

If I reload the operating system will my documents and files in backup partition will still be intact.
Re: I Need Urgent Help To Remove Virus From My Laptop by Adamsmith13(m): 10:56am On Oct 17, 2018
clensman:


If I reload the operating system will my documents and files in backup partition will still be intact.
Yes

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