It all came my knowledge today that some money got withdrawn from my account for a transaction I never authorized. I have been to my bank (GTBank) today and forwarded my complaints only for the customer service officer to tell me that the money was used to make an online transaction and it would take them 45 working days to do investigation.

My question is, how was the money authorized? I have never for once used my ATM card or my personal account for any online transaction, and my ATM card has never lost or been stolen, neither did I give it to anyone for any reason.


So please has anyone experienced this before or which steps can I take? PLEASE HELP

My problem with the bank:

I don't know how a transaction was carried out online via my account without my bank sending me a verification code to approve or confirm such payment when my phone number is registered with them.


Cc: OAM4J, Mynd44
Cc: Seun, Lalasticlala

Modified --- (2Months later)

Thanks a lot for your comments and show of concern guys, GTBank has just refunded me after series of follow up and complaints. The money has been reversed from the website where the transaction was made.

did you recently apply for national identity card, or loose same? did you share your bvn information online or in an email?

delzbaba:
did you recently apply for national identity card, or loose same? did you share your bvn information online or in an email?

Actually, sometimes about two weeks ago... My client made a payment to through (First Bank) cheque. On getting there I was asked by the cashier to provide my ID card before payment could be made. I didn't have my ID Card with me then, so he asked me to provide BVN just as a means of identification which I gave and I was able to make a withdrawal.

I have told my Bank (GTBank) about the same thing as what I suspected but I was told that providing BVN to the bank officer at First Bank has no harmful effect. It is just a means of identification that no one could have access to my account through it.


That is the only thing that happened

Your response will be highly appreciated

This thing is now everywhere ooo.

60k was debitedd from my account last week via fluttewave.

Only for bank to tell me it's an online transaction for Uber payment.

[quote author=menzo4u post=72547321]
Actually, sometimes about two weeks ago... My client made a payment to through (First Bank) cheque. On getting there I was asked by the cashier to provide my ID card before payment could be made. I didn't have my ID Card with me then, so he asked me to provide BVN just as a means of identification which I gave and I was able to make a withdrawal.

I have told my Bank (GTBank) about the same thing as what I suspected but I was told that providing BVN to the bank officer at First Bank has no harmful effect. It is just a means of identification that no one could have access to my account through it.


That is the only thing that happened [/quote sorry hope you recover your money.

bacco2000:
This thing is now everywhere ooo.

60k was debitedd from my account last week via fluttewave.

Only for bank to tell me it's an online transaction for Uber payment.

And was the money reversed? Or what was the solution they promise to profer?

Lalasticlala , Seun.... please help bring this to the notice of Nigerians working day and night, only for their hard-earned money to be taken in this way.

I don't know how a transaction was carried out online via my account without my bank sending me a verification code to approve or confirm such payment when my phone number is registered with them.

Cc: OAM4J, Mynd44

Gboys

bacco2000:
This thing is now everywhere ooo.

60k was debitedd from my account last week via fluttewave.

Only for bank to tell me it's an online transaction for Uber payment.

Thanks a lot for your comment, GTBank has just refunded me after series of follow up and complaints. The money has been reversed from the website where the transaction was made.

Modified


Thanks a lot for your comments and show of concern guys, GTBank has just refunded me after series of follow up and complaints. The money has been reversed from the website where the transaction was made.

Bankers eh that was how 3k was debited frm my account, i called my banj manager she was saying gibberish, i got to rush to the customer service and it was retify, they refound me my money, hold d bank responsible

Hector09:
Bankers eh that was how 3k was debited frm my account, i called my banj manager she was saying gibberish, i got to rush to the customer service and it was retify, they refound me my money, hold d bank responsible

It's becoming rampant these days, thank God my money has been refunded too.