I am currently conducting a postgraduate research work which centres on training and development of employees and their impact of service quality at The Bradford University School of Management, United Kingdom, and I am using the United Bank for Africa (UBA) As a case study.

In other for the current research to be successful, I would please like to crave your support by asking you to comment on any customer service quality experiences with me as a result of interacting with UBA. I would appreciate the use of decent language in your submissions.

Confidentiality

The identity and details of the contributors shall be accorded strict confidentiality in accordance with the Data Protection Act. The information gathered shall be solely for this research work and neither part of the identity nor the details of contributors shall be included in any published material.