So much has been said about OGC's ITIL framework for delivering top class customer centric IT services in organisations.
I want us to x-ray the adoption, implementation and effectiveness of such in your organisation. Over there in the UK, implementation is simply a given, Can we say the same here in Nigeria?

Let me give you a scenario, some times when you walk into a banking hall, you see staff milling around trying to fix one or two things while customers are lined up, waiting in frustration as nobody could promptly attend to them. Most times they implore you to just hold on as the 'network is down'. Most of us has heard that that bad news as many times over.

Another scenario; you heard a jingle about an interesting offer from your GSM provider and you just liked it and pronto! you have subscribed, only to discover that frustrating service disruptions could not allow you enjoy the particular service.

To a lay man, the above scenarios could simply be termed 'bad/no network' but sometimes truth is it is much more than just network issues.
The issues could actually range from bad/improper implementation or management of a change process, poor capacity planning, poor sevice strategy development, etc.

For working professionals, lets discuss the challenges/gains of implementation in our organisations right here!

Come on guys? Where are the O and Gs, telcos, bankers et al. How is ITIL changing the face of your service delivery?

^^
Sorry jare, we no see your post earlier ni.

The truth is, there are a number of constraints hampering the effective deployment of ITIL standards and practices, as well as other best practices, standards and frameworks that are widely in operation somewhere else.
Some that I see in many Nigerian organizations are as follows:

1. Poor organizational discipline, from planning right through to implementation and commissioning of projects that are IT-dependent, that leads to IT not able to keep to their vision and plan their activities accordingly.

2. Lack of management maturity in the IT organization. That affects the focus on service delivery. Sometimes, IT Managers use ITIL and other standards as defensive tools to maintain some kind of 'relevance' in their own eyes.

3. The IT organization in Nigeria don't have a grip on the technology, and are almost always at the mercy of vendors. Vendors working in Africa and especially Nigeria don't really keep to international standards when deploying their solutions. This is always due to corruption.

4. Inherent infrastructure challenges: Power, scalable and cost-efficient telecom connectivity, security, environmental issues, those problems peculiar to the Nigerian environment, which tend to creep up on you.

5. Resource constraints: Nigeria has manpower, yes, but not skilled manpower. Has some reasonable impact.

6. Government influence. With a government that functions more as an albatross than an enabler, we're seriously challenged in Naija. In other parts of the globe, especially in the UK where ITIL comes from, government drives adoption and implementation of IT standards. In Nigeria, well. . . unless you want to look at private companies who want to leverage best practices to make their business efficient. Even these people run into problems when faced with the Naija challenges.

That's all I can think of for now.

so is it advisable to still get an ITIL certification considering all this limitations stated here-in?