• Training method: Classroom
• Duration: 2 Days
• Training Schedule:march 11, 8:00am-4:00pm,march 12

CALL FOR SCHEDULE
[https:///2348164085555?text=ENQUIRIES]
COURSE OUTLINE –
1 - INTRODUCTION
Introduction
Introduction to key ITIL concepts
IT as a Service
Introduction to processes and process management
The Service Lifecycle approach
2 - SERVICE STRATEGY
Purpose, goal, objectives & Scope
Value Creation through Services
Assets – Resources and Capabilities
Service Strategy – Main activities
Service Strategy processes
Service Portfolio management
Demand management
Financial management
3 - SERVICE DESIGN
Purpose, goal, objectives & Scope
Service Design processes
The 4 P’s
Service Design aspects
Service Catalog Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Service Portfolio
Information Security Management
Supplier management
4 - SERVICE TRANSITION
Purpose, goal, objectives & Scope
Service Transition value to the business
Technology and architecture in Service Transition
Service Transition Processes
Change Management
The 7 R’s of Change Management
Service Asset and Configuration Management
Release and Deployment Management
Knowledge Management
5 - SERVICE OPERATION
Purpose, goal, objectives & scope
Service Operation definitions
The Service Desk
Technical Management
Application Management
IT Operations Management
Service Operations Processes
Event Management
Request Fulfillment
Problem Management
Access Management
6 - CONTINUAL SERVICE IMPROVEMENT
Purpose, goal, objectives & scope
Models and Processes
The Deming Cycle
Measurement and metrics
Continual Service Improvement activities
Risk management
Continual Service Improvement interfaces
Interface with Service Level Management

• Venues-Training Takes Place in Six (6)Venues-
• Lagos: 41 ,Isolo way Ajao Estate, By 7 & 8 Junction, Off International Airport Road Isolo, Lagos State
• Unity House: 1, Lagos Street, Off Old Aba Road, Opposite Rumuomasi Secondary School, Rumuomasi Port - Harcourt, Rivers State
• Suite 48 Futeb Plaza, Effurun-Sapele Road,opposite Refinery road Junction, By Delta Shopping Mall(Shoprite),Effurun/Warri,Delta State
• 7,Aghalor Street,off 19th Street,BDPA opposite UNIBEN main Gate, Benin-City ,Edo State
• 8,Iyana Iyesi Road,Besides Mupin Market,Sango-Ota,Ogun State
• Suite A8 Tsukunda House,Central area,opposite world trade centre,Abuja,Federal capital territory, Nigeria

Jobskills Training Institute Accreditations -
Certificate to be issued will be printed with our accreditation partner’s logos as approval seals for:
1. World Safety Organization (USA)
2. Institute of Safety Professionals of Nigeria(ISPON)
3. Oil and Gas Trainers Association Of Nigeria(OGTAN)
4. Nigerian council for Management Development(NCMD)
5. Nigerian Red cross Society(NCRS)
6. Industrial Training Fund(ITF)
7. Department of Petroleum Resources (DPR)