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My Bitter Experience With Ecobank - Nairaland / General - Nairaland

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My Bitter Experience With Ecobank by peacemara54(m): 5:35pm On Dec 17, 2018
Dear friends, pls I need urgent help and best advice at the moment. I don't understand Ecobank anymore and I think they are fraudulent.

Nov., 24. A sum of 24000 was credited into my account. And this money was transferred from first bank of Nigeria. This was at the time Ecobank was having issue with Network and at the same time, upgrading their system.

I waited endlessly for this money to be credited into my acct but till this moment, no alert and no reflection of that amount in my account balance. I ask the depositor to contact her bank which is first bank. First bank sent a message to my bank becos actually, I was told that money left first bank and is with Ecobank. But after a week with no response from Ecobank, I need to contact their headquarters. I was told they will work on my request and that was about 4 days ago. Till now, Ecobank still find it difficult to trace my money.

2. Dec.,11, my account was credited. And I saw my account balance through the message alert sent by Ecobank.

I was shocked and surprised the next day when I checked my balance and discover, 28000 was deducted from the original balance left in my account. Immediately I forward my complaint to Ecobank and I receive another shocker. I was told that my account balance was valid.

But how come? What happen? I did no transaction and my balance was still intact as at 11:59pm. So, how come 28000 was deducted from my acct. with no explanation and no transaction carried out. How can you just deduct such amount and keep telling me my acct balance is valid. What sort of nonsense.

I will make sure I get my money back from Ecobank through all legal means available. A total of 52000 missing with no explanation from the bank and they are not helping out all they are doing is just to frustrated you and make you forget the money but no, not from me.. I think this is fraud and if Ecobank can perform this kind of trick on many accts, they will be raking million of naira fraudulently from their customers. I don't think its safe at the moment to bank with them

Pls I need help on how to get back my money
Any useful advice pls

1 Like

Re: My Bitter Experience With Ecobank by youngsahito(m): 5:48pm On Dec 17, 2018
peacemara54:
Dear friends, pls I need urgent help and best advice at the moment. I don't understand Ecobank anymore and I think they are fraudulent.

Nov., 24. A sum of 24000 was credited into my account. Any this money was transferred from first bank if Nigeria. This was at the time Ecobank is having issue with Network and at the same time, upgrading their system.

I waited endlessly for this money to be credited but till this moment, no alert and no reflection of that amount in my account balance. I ask the depositor to contact her bank which is first bank. First bank sent a message to my bank becos actually, I was told that money left first bank and is with Ecobank. But after a week with no response from Ecobank, I need to contact their headquarters. I was told they will work on my request and that was about 4 days ago. Till now, Ecobank still find it difficult to trace my money.

2. Dec.,11, my account was credited. And I saw my account balance through the message alert sent by Ecobank.

I was shocked and surprised the next day when I checked my balance and discover, 28000 was deducted from the original balance left in my account. Immediately I forward my complaint to Ecobank and I receive another shocker. I was told that my account balance is valid.

But how come? What happen? I did no transaction and my balance was still intact as at 11:59pm. So, how come 28000 was deducted from my acct. with no explanation and no transaction carried out.

I will make sure I get my money back from Ecobank.. A total of 52000 missing with no explanation from the bank and they are not helping out. I think this is fraudulent and if Ecobank can perform this kind of trick on many accts, they will be raking million of naira. I don't think its safe at the moment to bank with them

Pls I need help on how to back my money.
you don't need to talk like a gentleman with them, shout on top of voice and you will see how they will attend to you fast.
Re: My Bitter Experience With Ecobank by peacemara54(m): 6:17pm On Dec 17, 2018
youngsahito:
you don't need to talk like a gentleman with them, shout on top of voice and you will see how they will attend to you fast.

I really appreciate your comment sir

1 Like

Re: My Bitter Experience With Ecobank by emmiesky(m): 7:18pm On Dec 17, 2018
I feel your pain. Had same ish with FCMB and they kept on foot dragging about the whole issue, come back after five working days bla bla bla bla. . . . . Someone advised I should threaten to report them to CBN and the moment I did that, the transaction was reversed and my account credited. Do not go there forming gentleman. #MyTwoCent
Re: My Bitter Experience With Ecobank by peacemara54(m): 7:50pm On Dec 17, 2018
emmiesky:
I feel your pain. Had same ish with FCMB and they kept on foot dragging about the whole issue, come back after five working days bla bla bla bla. . . . . Someone advised I should threaten to report them to CBN and the moment I did that, the transaction was reversed and my account credited. Do not go there forming gentleman. #MyTwoCent


Thanks sir, I appreciate your comment
Re: My Bitter Experience With Ecobank by Rhayour: 9:12pm On Dec 17, 2018
peacemara54:
Dear friends, pls I need urgent help and best advice at the moment. I don't understand Ecobank anymore and I think they are fraudulent.

Nov., 24. A sum of 24000 was credited into my account. And this money was transferred from first bank of Nigeria. This was at the time Ecobank was having issue with Network and at the same time, upgrading their system.

I waited endlessly for this money to be credited into my acct but till this moment, no alert and no reflection of that amount in my account balance. I ask the depositor to contact her bank which is first bank. First bank sent a message to my bank becos actually, I was told that money left first bank and is with Ecobank. But after a week with no response from Ecobank, I need to contact their headquarters. I was told they will work on my request and that was about 4 days ago. Till now, Ecobank still find it difficult to trace my money.

2. Dec.,11, my account was credited. And I saw my account balance through the message alert sent by Ecobank.

I was shocked and surprised the next day when I checked my balance and discover, 28000 was deducted from the original balance left in my account. Immediately I forward my complaint to Ecobank and I receive another shocker. I was told that my account balance was valid.

But how come? What happen? I did no transaction and my balance was still intact as at 11:59pm. So, how come 28000 was deducted from my acct. with no explanation and no transaction carried out. How can you just deduct such amount and keep telling me my acct balance is valid. What sort of nonsense.

I will make sure I get my money back from Ecobank through all legal means available. A total of 52000 missing with no explanation from the bank and they are not helping out all they are doing is just to frustrated you and make you forget the money but no, not from me.. I think this is fraud and if Ecobank can perform this kind of trick on many accts, they will be raking million of naira fraudulently from their customers. I don't think its safe at the moment to bank with them

Pls I need help on how to get back my money
Any useful advice pls

Ummmm....na wa o. ENGcontactcentre@ecobank.com and better still get a faster response by tweeting at them @ecobank_nigeria. Had this same issue when they upgraded and it was resolved immediately
Re: My Bitter Experience With Ecobank by peacemara54(m): 11:56am On Dec 18, 2018
I appreciate your comment sir
Re: My Bitter Experience With Ecobank by peacemara54(m): 12:05pm On Dec 18, 2018
Dear friends, I got a call from Ecobank customer care agent this morning. She asked some questions. The date this transaction was made I mean , that unremitted 24000. I answer all her questions and she told me she will call back that, she's checking all my transactions
That's just an hour ago.

I will keep updating this thread till I get my money. 56000 won't vanish into thin air just like that. Its my hard earn money.

Thanks for all comments and advise, I really appreciate
Re: My Bitter Experience With Ecobank by iamleumas: 11:21pm On Dec 18, 2018
peacemara54:
Dear friends, I got a call from Ecobank customer care agent this morning. She asked some questions. The date this transaction was made I mean , that unremitted 24000. I answer all her questions and she told me she will call back that, she's checking all my transactions
That's just an hour ago.

I will keep updating this thread till I get my money. 56000 won't vanish into thin air just like that. Its my hard earn money.

Thanks for all comments and advise, I really appreciate

Sorry about that sir

Please I'll like to know more about the honey biz sir
How can I reach you?
Re: My Bitter Experience With Ecobank by WALEXYY(m): 3:44am On Dec 19, 2018
peacemara54:
Dear friends, I got a call from Ecobank customer care agent this morning. She asked some questions. The date this transaction was made I mean , that unremitted 24000. I answer all her questions and she told me she will call back that, she's checking all my transactions
That's just an hour ago.

I will keep updating this thread till I get my money. 56000 won't vanish into thin air just like that. Its my hard earn money.

Thanks for all comments and advise, I really appreciate

How far has it been resolved?
I got a call from Ecobank yesterday afternoon regarding the same issue, and the money has been credited sha...
Na me dey look for wetin no loss.
Re: My Bitter Experience With Ecobank by peacemara54(m): 12:17pm On Dec 19, 2018
WALEXYY:


How far has it been resolved?
I got a call from Ecobank yesterday afternoon regarding the same issue, and the money has been credited sha...
Na me dey look for wetin no loss.

Yes, thanks to Ecobank. Problem solved. In fact, kudos to customers service agent who attends to me yesterday. She did her best to make sure , the problem is solved.

I have no issue with them now.

Infact, I plan to close my acct with Ecobank yesterday and get a good bank always reliable for my business transactions but Ecobank prove to me yesterday that I need no other reliable bank than Ecobank. So, its safe banking with them, no fear.
Re: My Bitter Experience With Ecobank by afolakemi: 9:48pm On Dec 20, 2018
peacemara54:


Yes, thanks to Ecobank. Problem solved. In fact, kudos to customers service agent who attends to me yesterday. She did her best to make sure , the problem is solved.

I have no issue with them now.

Infact, I plan to close my acct with Ecobank yesterday and get a good bank always reliable for my business transactions but Ecobank prove to me yesterday that I need no other reliable bank than Ecobank. So, its safe banking with them, no fear.

Wow...nice
Re: My Bitter Experience With Ecobank by NnamdiN: 9:27pm On Dec 21, 2018
still a very useless bank...Always having network issues

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