What is a CRM system and why a eCommerce site have to CRM system?

CRM Technology, Which means "The customer relationship management technology. The Customer Relationship Management (CRM) technology helps your business to manage relationships and interactions between customers. This via multiple processes to cover customer data and interactions.
Well, For an e-commerce site which means by selling site business, In this section The customer relationship management technology is necessary.Online stores must operate at an increasingly advanced rate to keep up with industry trends. Online shopping has activity to so many consumers that it is vital for businesses to keep up with demands.
An Ecommerce site have to understand what customers want for them. What price should be best for customers? What type of product will be best for customers?
If you want to run a business without an e-commerce CRM software solution to help you navigate consumer relations, you may want to rethink strategy.Learn from here What is a CRM system and why does your e-commerce need one?