Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions.
Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
We are recruiting to fill the position below:
Job Title: Personal Banker (Olu Obasanjo 1)
Job ID: 26998
Location: Rivers
Job Sector: Financial Services
Job Details
Retail & Business Banking
Job Purpose
Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition
Key Responsibilities/Accountabilities
Retain customers (Blue, Silver and Gold) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy.
Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management.
Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
Conduct a comprehensive calling/contact management programme for all customers aligned with the cost to serve proposition.
Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
Job Title: Client Service Officer
Job Details
Retail & Business Banking
Job Purpose
To render frontline service support
Key Responsibilities/Accountabilities
Control chequebooks:
Attend to telephonic queries regarding cheque books.
Control Automated Teller Machine (ATM) cards:
Receive and handle ATM cards according to laid-down policies and procedures.
Ensure the ATM cards are locked away overnight.
Dispatch and receive ATM cards to/from away branches.
File ATM cards in received-date order.
Handle retained ATM cards according to laid-down procedures.
Perform daily balancing of ATM cards in conjunction with the Asset Custodian
Attend to all telephonic enquiries regarding ATM cards.
Statements:
Issue off-cycle statements at customer’s instance and take charges as appropriate
Keep records of all source instructions from customers
Reactive selling:
Identify cross-selling and migration opportunities and sell products/services reactively.
Participate in tactical sales/marketing activities as required.
SIPML Management:
Attend to all pension enquiries
Processing of client withdrawal application.
Processing of client change of account information and signature
Processing of NSITF transfer.
Processing of deceased person benefit withdrawal.
Print statement of account and registration certificate for the client
Cross sale.
Render daily report on applicable platform.
SIAML Management:
Attend to all Asset management enquiries
Processing of client subscription.
Processing of client redemption
Processing of client change of account information.
Processing of deceased person redemption
Print statement of account and registration certificate for the client
Dispatch all document to appropriate unit after execution
Cross sale
Job Title: [/b]Asset Custodian – NNPC Abuja
[b]Location: Abuja
Job Purpose
To ensure the availability of treasury cash, reserve and blank forms.
Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash, processing of vault deposits, withdrawal and handling of related reports.
Control treasury cash, blank forms, safe custody items and duplicate keys.
Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls.
Job Title: Asset Custodian – NNPC Abuja
Job ID: 34004
Location: Abuja
Retail & Business Banking
Job Purpose
To ensure the availability of treasury cash, reserve and blank forms.
Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash, processing of vault deposits, withdrawal and handling of related reports.
Control treasury cash, blank forms, safe custody items and duplicate keys.
Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls.
Job Title: Team Leader, Customer Service – Sapon Branch
Location: Ogun
Detail: Retail and Business Banking
Job Purpose
Lead and supervise the Enquiries, Service Consultants and Frontline Support teams in order to meet and exceed customer service expectations in the Service zone
Where necessary direct customers to the correct department and/or migrate to more appropriate channels
Maintain a high level of integrity and ethical standards.
Job Title: Branch Manager
Detail: Retail Banking
Job Purpose
Ensure that customers consistently receive a high quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes) and ensuring that a strong, customer-focused service culture becomes entrenched in the service centre.
To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and actioned, based on customer needs.
Proactively identify and assess the risks faced by the centres and reduce the overall exposure by maintaining an effective system of controls.
Ensure the effective rollout of change management initiatives to the service centres.
Maintain a high level of integrity and ethical standards.
Job Title: [/b]Head, Service Support – North Central
[b]Job ID: 22805
Location: Kano, Nigeria
Retail & Business Banking:
Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful Head Service Support to help us fulfil our business objectives and build customer loyalty.
Job Purpose
Support the Manager (Branch) in providing effective customer service by managing routine compliance, physical security of the branch and bank assets, query and problem resolution, routine aspects of new business and account maintenance, efficiency of communication channels, relationship maintenance, levels of authority, cost control (budget) as well as management of the service support team.
Proactively identify and assess the risks faced by the branch and maintain an effective system of controls to reduce the overall exposure. Interested? see details here>>> https://www.infomaza.com/apply-stanbic-ibtc-bank-recruitment |
