How to start a call centre in Nigeria requires a few steps:



get an office
Get a physical office if your are gonna have all your agents work form one location

setup the call centre
Since most modern call centres are VOIP based, I'd suggest you get a VOIP consultant to help you set up the call centre

then hire and train your agents and supervisor(s)
Here I'd suggest you get a workforce manager to help you with this. The reason being that he/she will also help you work out shifts, SLA etc

finally get your customers
You already know how you're gonna do this

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