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United Bank For Africa Plc Recruitment For Fresh Graduate - APPLY NOW by Worldtrends: 11:52am On Jan 23, 2019 |
Company UBA Plc Reference # CFCIO-HAUSA Contract Type Permanent Location Victoria Island, Lagos, Nigeria Introduction United Bank for Africa is one of Africa’s leading financial institutions, with operations in 19 countries and 3 global financial centres - London, Paris and New York. Job Functions Call Centre Industries Banking / Finance & Investment Specification Education First degree in any discipline. Masters’ Degree or a professional qualification will be an advantage Experience 0-1 year work experience Fresh graduate with passion for customer service Skills Language - Ability to communicate effectively in HAUSA Strong working knowledge of MS suite and the ability to multitask Requirements 1. One-stop shop for customers •Our prime responsibility is to answer inbound/branch calls and assist customers with their enquiries, request & complaints. •To understand customer’s complaint/request and close as First Time Resolution (FTR) and escalate where necessary. •To ensure customer satisfaction is achieved in every interaction recorded. 2. Deliver exceptional customer experience •To provide feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department. •To utilize the information as much as possible in business opportunities and trends. •To provide individualized customer service of high-standard professional level to each and every customer 3. Safeguarding customer’s funds •Attending to Blockcard requests and deactivating e-channels where customers have compromised their accounts. •To prevent/minimize fraud across delivery channels as well as reduce the level of internal and occupational fraud. •Proactively reviewing and monitoring of suspicious/fraudulent transactions reported by customers which is reported to FraudhelpDesk unit. 4. Voice of customers •To serve as a Voice of Customer to the Bank by identifying unusual trends affecting the customers. •Ensuring both positive and negative feedback from customers is provided to the management for further review Job Closing Date 31/01/2019 APPLY HERE https://www.worldjobtrends.com/united-bank-for-africa-plc-recruitment-for-fresh-graduate-apply-now/ |
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