Position:Customer Care Executive

Requirement:

Call handling- communicating regularly with customers via phone, mail, and face to face.
Call registration and its allocation to service engineers
Data entry on the system and on customer complain register book
Preparation of Sukam monthly report and collation of branch monthly report
Preparation of replacement document for approval
Coordinating with team mates both in Lagos and in the branches
Sukam service revenue generation (annual maintenance contracts and non-warranty repairs
Follow up and feedback
Proper filling and documentation

Qualification:

Minimum educational standard: OND/B.SC/HND
Minimum Working Experience: 1 Year related experience

Required Knowledge, Skills & Attitude:

Self-motivated and hardworking.
Result driven with constant desire to earn high income.
Excellent communication and writing skills.
Confident and determined.
Resilient
The ability to work both independently and as part of a team.
Excellent organisation and problem solving skills.
Ability to work with minimal supervision.
Good interpersonal skills.

Method of Application

Job Info source:http://jumiaforum.com/listing/fresh-somotex-nigeria-limited-job-opportunity

Before 13th February,2018