JOB TITLE: SENIOR SERVICE MANAGER CODE: SSM 001


JOB FUNCTIONS Act as bridge between a specific Business Unit /subsidiary and ITG co-ordinating planning and operational activities maximizing the value provided by systems to that particular BU or Subsidiary. In addition work with users to identify ways in which IT Services can benefit their business and define the detail of their requirement in terms of functionality and performance.
• Maintain an understanding of business’ processes and their IT needs
• Maintain an awareness of current and emerging technologies
• Identify opportunities where business objectives can be met by using IT
• Provide Bus/Subsidiaries with advice, guidance, and assistance in the identification, selection, testing, and analysis of IT Services’ capabilities
• Work with users to define the detail of their requirements, in terms of functionality and performance
• Support introduction of new services
1. Documentation design
2. Training IT Services staff
3. Training users and Service Delivery Group
• Pro-active identification of value-adding IT business solutions for the business units he/she represents
• Ensure business requests align with IT strategy and recommend IT solutions that will maximize influence and business processes improvements
• Draw out business prioritisation process – assist in ‘making the case’ for funding and supporting stakeholder discussion leading to approval
• Represent specific business user constituencies in developing SLAs ensuring that realistic but robust requirements are submitted
• Produce systems development specifications in alignment with expressed business needs
• Interact within ITG structure facilitating the understanding of specific requirements and adequate packaging of service for represented BUs
• Monitor overall and BU specific operational service performance against SLAs within specific user constituencies
• Monitor specific functionality build, ensuring requirements, budget and calendar are respected
• Assist with service release acceptance and user testing

EXPERIENCE
• Minimum of 3- 5 years IT Service Delivery experience or Minimum of 3 years Technical Account Management experience for ICT solution Provider
for Financial Services Industry Clients.
• Knowledge of business modeling conventions and/or a mainstream software development framework


PROFESSIONAL QUALIFICATION
• Project Manager Professional (PMP) certification will be an added advantage
EDUCATIONAL QUALIFICATION
• First degree in Business or ICT related Discipline. An MBA is an added advantage. (e.g. CMMI) are an advantage

REQUIREMENTS
• Financial Services Industry Knowledge
• Benefit / Value assessment
• Customer service
• Communication skills
• Decision making
• Problem solving
• Relationship development
• Business analysis
• IT Infrastructure
• Business Technology application
• Interpersonal relationship management
• Excellent oral and written communications
• Opportunity assessment
• Results orientation
• Business and asset management
• Integrity and honesty
• Teaming

KEY PERFORMANCE INDICATORS
• Business Unit and Satisfaction levels
• Successful presentation of IT investment cases (IT SC approved)
• On-time delivery Technology Projects
• On-budget delivery of Technology Projects
• Within scope delivery of Technology Projects
• SLA process conformance
• Completeness of underlying documentation

METHOD OF APPLICATION
Candidate who meet the above requirement should email their resume to contact@gvapartners.com and recruitment@gvapartners.com. PLEASE, STATE THE POSITION YOU ARE APPLYING FOR IN THE SUBJECT FIELD OF THE MAIL. For more openings visit www.gvapartners.com/jobs.html

Same topic here: https://www.nairaland.com/nigeria/topic-507034.0.html