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|Application Specialist - South West At Advance Medisystems by fitzmayowa: 7:52pm On Mar 10, 2019|
Advance Medisystems (a member of Afriglobal Group) has fast become one of the best medical sales & service operation in Nigeria & West Africa. We have a team of highly trained, passionate and customer centric staff who pride in selling high quality equipment, reagents and consumables to customers at the best prices available in the market.
We are recruiting to fill the position below:
Job Title: Application Specialist - South West
Key Duties and Essential Job Functions
Provide high level scientific support and operator training to both customers and FSR.
Handle and provide solutions on reagent and software problems due to customer complaints. When needed, documents of customers’ complaints or questions to be dispatched to 2nd level support or service.
Ensure follow-up until issue has been resolved
Provide emergency after-hours scientific and troubleshooting.
Provide scientific documentation to customers support for the company’s systems
Training and Development:
Participate in operator trainings, workshops and seminars (to enhance knowledge of instruments and continuous improvement of support level)
Maintain product knowledge and technical knowledge by attending educational workshops and continuous review of professional publications.
Controlling and Reporting:
Ensure immediate and appropriate documentation of customer communication in CRM system in order to keep the local customer database up to date
Comply with the Corporate Complain Management Process
Participate in meetings with other teams (Technical Support, Sales & Marketing)
Ensure customer satisfaction and long term customer loyalty
Support and assist to identify business opportunities in the market.
Experience and Qualifications
HND / BSc Medical Laboratory Sciences, Biology, Chemistry or Biochemistry or work related experience
Significant experience in troubleshooting
Minimum of 3 years of experience in laboratory practice and/or experience in the use of automated laboratory equipment (Roche instruments preferable)
Proficient Computer Skill.
Application Closing Date
25th March, 2019.
How to Apply
Interested and qualified candidates should send their Applications to: firstname.lastname@example.org
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