Return and exchange of goods at point of sale can be cumbersome for retailers who deal with mid to high-volume walk-ins.

Retailers strive to make their checkout experience as smooth as possible, but with an unsystematic process of dealing with ‘return and exchange’ customers, one’s checkout time can go extremely high for all the customers purchasing at the store. This can bring down both customer satisfaction and store’s revenue.

Here are a few ways in which businesses can make their exchange and return process smooth:

1. Separate counter
You can set up a separate counter in the store for exchange and return of goods. This will help clear up the queue for customers who are purchasing new products with you to add to your revenue.

Separate counters are a little expensive to set up, as one has to purchase hardware and hire staff to manage the counter. This situation can be corrected with the following solutions.

2. Use an efficient POS software
Businesses can employ an efficient POS software like Loyera that helps process exchange and return transactions in no time.

Loyera’s free POS billing software has an easy-to-use user interface that lets your sales staff process any type of transaction quickly to ensure that the checkout line moves fast.

3. Offer loyalty points or vouchers instead of cash refund
One very effective way to process ‘exchange and return’ transactions quickly is to not refund money for the goods returned. You can offer loyalty points or vouchers to customers who return products. Customers can use those points and vouchers to make purchases with you in the future.

Loyera POS software has features that let you convert return’s refund amount into loyalty points which can be used by users to purchase with you in the future. This helps in reducing transaction processing time


All the above methods save valuable effort and resources in your store, and make the returning of good easy for your customers and sales staff.

More Details @ https://www.loyera.com/pos-software/

https://www.loyera.com/hotel-pos-software/