Have you ever bought a product or service from someone or firm before and after a month or two, they call you back to ask if you had enjoyed their services or if the product you got is still in its proper condition? Can you explain the kind of feeling you get after dropping this call? This is exactly the kind of feelings your customer gets after getting a product or service from you.
Treating a customer right is one of the essential practice a business owner must embrace. Not only will this act make them feel safe with your product or services, but also it will strengthen your relationship with your customer. A satisfied customer will continue to patronize you and eventually lead other people to your business through the good time they had with you. It is simple, you don’t expect to see a customer you treated so badly coming back again to you talk more of saying they will bring more customer to you. Instead, they will tell other people how bad your product or service is.
As a business owner, you don’t want to leave your customer unsatisfied or unhappy. Therefore, you must embrace the habit of always making your customers happy. The following points explains how best you can treat your customers.
1. Give a warmly welcome
Creating an atmosphere that doesn’t make your customer feel like a stranger is a great way to effectively make your customer feel comfortable around you and your business. Knowing and calling your customer by their name can also trigger the feel of belonging making them to feel like a part of the business.
2. Avoid plenty people talking to a customer.
When you let so many persons talk to your customer as they approach your business, your business tends to loose is professionalism and integrity. It is expected that when a customer approaches your business, you should allow one person at a time to talk to your customer. This would create an avenue for your customer to have a strong relationship with that person and your business.
3. Develop a professional customer care service.
Having a well-trained customer care officer goes a long way as this person has a sound knowledge and skill to address customers. Not just anybody should perform this duty, the person must have a sound knowledge of the business and be able to answer any question that is attached to the business.
4. Communicate with your customer and always get feedbacks.
Communicating with your customers on regular basis will make them have a deeper understanding of your business. You can use this medium to tell them more about how important your product or services is and how well they can utilize it to benefit them. Also during the process of communicating, you can ask them for feedbacks about your product or services and how best you can serve them in the future.
5. Customers incentives/loyalty
Always ensure you give your customers incentives as this will build more cordial relationship between you and them. Incentives can come in form of discounts, gift package, and so on. It is essential that you give loyalties to your older and continuous buyers. These loyalties will further strengthen your bond with them.
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6. Always keep in touch with your customers.
Never at any time let go of your customer. Even if your transaction is completed, always keep in touch because your customer might know someone in the future who will need your product or service.

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