What have proverbs got to do with NPS®?
Let me explain. In a customer-facing business, making sure that you deliver on your customers’ expectations and exceed them in time is a key differentiator. And NPS® is a very potent tool to educate you about how your customers feel about your brand. Unless, every employee in your organization feels the power that lies within the “Ultimate Question”, its success is not guaranteed. As the leader of the pack, it is your responsibility to ensure that this is communicated well and regularly. The metaphorical expression that proverbs rely on is bound to make a deep impact on your employees, who are familiar with these adages already! Hence, this.

Considering how often phrases like “A stitch in time saves nine” or “Black sheep of the family” come in handy, this post is bound to make a difference to all you thought leaders and inspiration-generators. Let us know how well this fares with your employees in your next huddle with them!