1. The phrase ‘Customer Relationship Management’ was created firstly in 1995.

2. CRM turned away from customer solutions to enterprise resource planning (ERP) by 1997.

3. In 1999, the first mobile [url]CRM Software[/url]http://www.jewelsinfosystems.com/jewelscrm.html is launched in by Siebel system and companies saw the cloud CRM services.

4. In 2003, Microsoft combined CRM system with MS Office and Outlook and made it own CRM program.

5. Later in 2004, SugarCRM prepared open-source enterprises system and launched a cloud-based version of CRM.

6. Salesforce merged its cloud-based application development system with SaaS partners to encourage customers to use web-based CRM for business needs.

7. Later, CRM focused on social media to improve the program on deeper customer profile and behavior.