In a bid to bring customer care service closer to its customers, 9mobile formerly known as etisalat has just joined the likes of MTN and Airtel by launching its own WhatsApp customer care service. This might be coming a bit late but it's a welcome development that will really help customers lay complaints and get solutions in a faster and cost effective way.
WhatsApp is currently the most popular social messaging platform with over 1 billion active monthly users. So if you can't get through to 9mobile through their customer care number, facebook or twitter account, then you can just go ahead and reach out to them on WhatsApp like you would with your other WhatsApp contacts.
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According to 9mobile,

“In today’s world of evolving technology, we have decided to keep up with the changing times by bringing our services closer to our numerous subscribers. With the new initiative, subscribers are assured of seamless service, immediate response and timely resolution of their queries.

How to contact 9mobile Customer Care Service:
Just add this number to your contact "09092000192" and chat them up like you would with your other contacts