AB Microfinance Bank Nigeria Limited is a member of an international network of Microfinance Banks under Access Holding Microfinance AG(www.accessholding.com), with its Head office in Berlin, Germany.

The Group provides world class banking services to micro, small and medium enterprises and private individuals in Africa and Asia. It has been spreading out to other countries across the globe rapidly.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Ref Code: FDO/JUNE/2019
Location: Ijebu- Ode, Ogun

Main Responsibilities

Welcome customers to the bank; communicating courteously with customers by telephone, email, and in person.
Attracts potential customers by answering product and service questions; suggesting information about other products and services available to clients.
Determine and respond to customers enquiries in a professional manner by direct them to the respective workstation or unit where their needs would be served.
Coordinating loan clients for disbursement according to disbursement schedules.
Resolves product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Refer unresolved customer grievances or special requests to designated departments or units for further investigation and follow-up to ensure resolution.
Directly supervise other admin personnel (cleaners, security guards) for an effective discharge of their duties.
Organize, Sort and distribute incoming mail without delays.
Ensure that the driver’s log book, fuel login sheet, is logged properly and updated.
Requirements
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