Recently, MTN successfully launched it first Artificial
Intelligence(AI) chat bot service for Mobile Money
(MoMo) platform.
The MTN MoMo AI chatbot is Africa's first
artificial intelligencechatbot service. That was first
appearance in Cote d’Ivoire,May 2019 till now, it was
rolling out across MTN’s MoMo
footprint in the next few months.
The purpose of this AI chatbot is to get customers
engaged in MTN Mobile Money service without hassle.
This includes payments on various social media platforms
such as WhatsApp and Facebook Messenger and SMS .
adding, that the newly launched AI chatbot will be added
in MTN's own newly-released instant messaging service
called Ayoba.
According to the official statement by MTN; they believes
that the only way we are passionate about bringing the
power of our mobile money solutions to more than 60
million customers across Africa over the next few years,”
said MTN Group CEO Rob Shuter.
“Harnessing modern technologies like Artificial
Intelligence can improve in scale, how MTN interacts with
customers, enabling the customers to reach us anytime
and anywhere,through a variety of channels including
social networks and
messaging applications.
“We can also harness the power of Artificial Intelligence to
provide our customers with the right answers to their
questions at the right time.
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