Willers Solutions Limited - Our client, a reputable Oil and Gas company is recruiting to fill the position below:
Customer Service Officer
Job TypeFull Time
QualificationBA/BSc/HND
Experience 2 years
LocationLagos
Job Field Customer Care


Responsibilities
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Work with customer service manager to ensure proper customer service is being delivered
Close out or open call records and compile reports on overall customer satisfaction
Resolve customer complaints via phone, email, mail or social media.
Qualifications
Minimum of a B.Sc in any Social Science related discipline
Min of 2 years’ experience as a Customer Service Officer with sales experience.
Must be resident within Lekki and its Environs
Required Skills:
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
Salary
N70,000 monthly.


How to Apply
Interested and qualified candidates should goto https://universerjob..com/2019/06/customer-service-officer-at-willers.html?m=1for more enquiry