Job Description

Obtains client information by answering telephone calls; interviewing clients; verifying information.
Respond to billing inquiries and handle customers’ high bill complaints.
Provide information about company programs, products and services.
Report electric emergencies and outages.
Provide data to customers requesting new services and/or construction and channel to appropriate office.
Seek resolution of customer complaints.
Respond to utility commission and agency inquiries.

Minimum qualifications

This role requires a first degree in a social science or related course.
Not more than 1-year relevant work experience with knowledge of relevant theories, principles and techniques gained through experience or special development.


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