CUSTOMER SERVICE OFFICER
Job Summary
We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.
Job Description
Manage the affairs of Customer Service Dept & staff
Improve customer service experience, create engaged customers and facilitate growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities.
Any other duties as may be assigned

Requirements:
First degree or equivalent
MBA/MSc is added advantage
A professional qualification in relevant field is added advantage
Proven working experience as a customer service manager
2 years post NYSC experience 1 of which must be in similar capacity.
Experiences in a PFA/PFC
Excellent knowledge of management methods and techniques
Proficiency in English (written & oral)
Working knowledge of customer service software, databases and tools
Awareness of the industry’s latest technology trends and applications
Ability to think strategically and to lead others
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
How to Apply
Interested and qualified candidates should send their CV to: info.agenaluminium@gmail.com and state the Job Role/Location as the Subject. E.g Customer ServiceRep/Asaba.