Business Analyst
Job Description
 Gather intelligence from corporate executives and middle managers about needs and future growth
 Partner with application directors and creators to ensure each project meets a specific need and resolves successfully
 Assume responsibility for project tasks and ensure they are completed in a timely fashion
 Evaluate, test and recommend new opportunities for enhancing our betting processes.
 Design and execute A/B testing procedures to extract data from test runs
 Evaluate and draw conclusions from data related to customer behavior
 Consult with the executive team on the newest technology and its implications in the industry
Other job requirement.
• Analysis the business objectives of the stakeholder and develops solutions to their business issues.
• Develops a logical data model.
• Analyzes and defines processes of business both “To Be” and “As Is.”
• Analyzes, and documents business requirements and delivers work products throughout the project life cycle.
• Analyzes the entire business, including data, goals, process, and organization.
• Aids stakeholders in developing their strategic goals.
• Translates business requirements to System/Functional requirements, and then these are passed to Application Developers
• Ensuring that the recommended solution is both commercial and competitive
• Understanding business requirements and translating them into specific software requirements.
• Understanding both technical designs and specifications
• Analyzing and documenting the required data and information
• Evaluating information harvested through surveys and workshops, task analysis, and business process description
• Having strong technical skills, business intelligence, and a full understanding of the needs of the customer
• Being able to effectively communicate with external clients and internal teams to deliver GUI, interface and screen designs
• Being an interface between technology teams, support teams, and business units

Knowledge of Sport betting is mandatory.
Minimum of 2years relevant experience.
BSC/ MSC in any relevant discipline.

Qualified applicants should forward their Cvs to careers@telvida.com

Subject of Mail- Business Analyst SB

Customer Service Representative

Job Description
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Knowledge of Sport betting is mandatory.
Minimum of 2years relevant experience.
BSC/ MSC in any relevant discipline.

Qualified applicants should forward their Cvs to careers@telvida.com

Subject of Mail- Customer Service Representative SB