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Hiring!!! Head, Contact Centre Operations (lagos) / Contact Centre Interview With Workforce Group / Jumia Nigeria Vacancy For Head, Contact Centre Operations (2) (3) (4)
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Head Contact Centre For A Client Of Mine In The Banking Sector by GEYHOLIC: 2:02am On Sep 26, 2019 |
Location: Lagos Level: BO Job Responsibilities: •Effective Management the Contact Centre Staff • Prepare and Schedule 24 Hour Staff Roster by scheduling efficiently and ensuring agent occupancy, shift adherence and shrinkage are taken into consideration. • Effectively Manage All Contact Centre Resources. • To ensure that all account and card requests/enquiries/complaints received by the contact centre via telephone, email and website are handled within the stipulated SLA. • Ensuring prompt tracking of dormant account reactivated and amount generated from the contact center • Ensure contact rate, conversion rate, sales rate for customers are been tracked. • Ensure the contact center ROI is achieved while maintaining customer satisfaction and cost reduction. • Review the complains received daily and ensure that all processes have been utilized to ensure prompt resolution. Read more https://www.naijapridez.com/2019/09/head-contact-centre-for-client-of-mine.html |
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