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Nationwide Recruitment For BVN Enrollment Officers At Innovectives LLC / Nationwide Job Opening For Sales Coordinator At Innovectives Limited / Graduate Trainee At Innovectives Limited (2) (3) (4)
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Innovectives LLC by Nobody: 1:13pm On Sep 26, 2019 |
Innovectives LLC is Africa’s leading financial technology companies with presence in 19 African countries. We envision a future where the transfer of ‘value’ is simple, convenient, instant, secure and global, irrespective of boundaries, channels or status by providing user-friendly and affordable payment solutions. We are recruiting to fill the position below: Job Title: Contact Center Agent Location: Lagos Job Description Telesales marketing resulting in conversion of new prospects, Cross selling and Upselling Customer follow up and relationship management Handling Customer Feedback Management within the Organization Efficient Capturing of Customer Feedback Ensuring adherence to the Case Resolution Process by Respective teams and staff handling Customer Feedback. Monitoring and Managing Response and resolution times for Customer Feedback. Reviewing, analysing and managing organization’s case resolution processes periodically Drive Rapid Response and Service Recovery On customer complaints and of Dissatisfied Customers Receipt, and accurate escalation of complex Customer Complaints. Root Cause analysis on Complaints Champion all voice of customer efforts including surveys and uniting a company-wide approach, and optimizing for “listening” pipe opportunities via web, social medial, field, etc. Providing daily, weekly and monthly reports on all Customer Feedback Developing, implementing and enforcing strategic policies that ensure quality service delivery and excellent customer experience Analysis of customer data with the aim of formulating customer-oriented policies. Recommend potential products or services to management by collecting customer information and analysing customer needs Qualifications 1 -3 years’ Cognate Experience in a Call Center Role/ Customer Service Role Must have strong knowledge of data analysis, data management and business intelligence reporting using excel You must be skilled at analysing customer feedback metrics and handling displeased customers. Strong knowledge and application of Customer Service principles Good knowledge of Customer Relationship Management Applications (CRM) Application Closing Date 11th October, 2019. How to Apply www.mycolleague.com.ng |
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