Our company is looking for a professional Front Desk Officer to oversee all receptionist and secretarial duties at our entrance desk of a co-working hub in Lekki, Lagos.



Job Description

You will perform a range of duties including answering phone calls and maintaining the office budget.

Your central goal is to provide our clients with outstanding customer service and support. As the ‘face’ of our company, the successful candidate should be presentable and friendly, with outstanding people’s skills. You should have a talent for multi-tasking, with excellent communication and organizational skills.

Responsibilities:

Greet guests and provide them with superb customer service.

Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.

Implement social media & communication campaigns to align with marketing strategies.

Maintain an up to date register of community members and ensuring that notices are sent for renewals of office spaces promptly.

Writing blog posts, articles, newsletters, communications materials, and material for social media channels

Keep records of events ensuring that schedules do not clash and events are set up timely.

Launch community initiatives (e.g. maintain an online forum, create an events series & write email newsletters).

Provide engaging text, image & video content for social media accounts.

Maintain the content calendar and ensure it is regular, relevant & up to date.

Monitor & report on feedback & online reviews.

Liaise with management to relay customer feedback insights gained from conversations within the community.

Build relationships with customers, potential customers and industry professionals.

Stay up to date with digital technology trends.

Moderate online and offline conversations with our community and drive the awareness of the hub projects through creative, clear and compelling web and social media communications.

Carry out other duties as assigned by senior management

Answer all client questions and incoming calls.

Redirect phone calls to the appropriate department and takedown messages.

Monitor, organize and forward emails.

Track and order office equipment and supplies.

Maintain records and files.



Requirements:

Minimum Qualification: OND

A minimum of 1 years’ proven experience in a similar role.

Good understanding of office administration and basic bookkeeping practices.

Past evidence of successfully launching community initiatives (e.g. promoting products online via forums, beginning an ambassador program, producing an event series, writing newsletters etc.)

Aptitude for tracking relevant community metrics (e.g. repeat visits or inquiries)

Excellent written and verbal communication skills

Strong working knowledge of social media uses for management of brands

Knack for seeing and staying ahead of trends

Analytical skills to interpret traffic and online engagement metrics

Attention to detail and ability to multitask

Skills / Competencies

Excellent communication (written and oral), interpersonal and negotiation skills

Presentation Skills

Extremely well organized

Ability to demonstrate sensitivity and respect for differences in individual perspectives, personality, work styles, and values

High sense of responsibility, accountability and dependability

Strong knowledge of MS Office programs.

Saved

Interested

Same role needed: Location Ibadan Sango.

Any interested fellow should signify

Kindly Send your CV in .....

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