At Outsource Global, we count on our customer service department to interact professionally with our valued customers when they have questions or concerns. We’re looking for a highly skilled customer service representative to join our team, managing inbound and outbound phone calls, email requests, and face to face interaction with a friendly, helpful approach.

The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. He or she is also experienced with sales (B2B or B2C), as the opportunity to promote company services may arise.

Responsibilities
• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Skills and Qualifications
• A Bachelor’s degree
• Ability to communicate with a British/American accent and selling skills.
• Successful experience in a corporate environment
• Strong communication skills, including active listening and clear articulation
• Ability to solve problems and alleviate conflicts or escalate tactfully
• Ability to multitask, manage time, and prioritize

NB: Applicants must be resident in Abuja.
Send CV to careers@outsourceglobal.com with the title “CUSTOMER SERVICE REPRESENTATIVE” as subject