PLEASE READ CAREFULLY BEFORE APPLYING

Responsibilities:

Design and continuously improve existing and new company processes. This includes selecting systems that support day-to-day operations; outlining process flows, defining operating rules and policies, integrating manual operations with IT systems and defining performance metrics

Evaluate creditworthiness and risks of potential customers

Approval or denial of loan applications within established company processes

Implementing solutions that bring process performance to the next level such as ensuring effective and timely responses to new loan applications

Managing the entire company processes implies overseeing a wide range of operational activities alongside managing customer relationships. These include but are not limited to: performing credit analysis, establishing direct communication channels with applicants and borrowers, issuing loan agreements, issuing monthly statements, addressing customer claims, etc

Work closely with senior management

Prepare regular presentations on the overall status of the company’s operations and deliver results and improvement plans to the Board of Directors and Shareholders.

The performance of the above roles will ultimately be measured by the COO's ability to run a portfolio of consumer loans efficiently while delivering strong results on customer satisfaction.

Other duties as required

Key Characteristics:

Hungry to achieve results and grow personally and professionally

A hands-on attitude, not afraid to get involved in front line work in order to get the job done and better understand the business

Seeking to work in a start-up environment in which roles and responsibilities may vary overtime

Strong interpersonal skills and ability to relate effectively with customers

Able to multitask, cope with high-volume operations and challenging targets

Strong analytical skills and problem-solving abilities

Eager to learn and develop new skills

Excellent ability to work as a member of a team while directing staff towards the company’s aims and objectives

Qualifications:

Minimum of a bachelor’s degree in Economics, Accounting or equivalent experience

Previous experience in the consumer finance industry is very helpful and preference will be given to candidates with at least 3 years of recent experience in a similar role

Understanding of the full credit life cycle including account management, collections, and recoveries

Numerically savvy, able to work with data, perform analysis and communicate results

Capable of understanding process shortcomings and set up key performance indicators to measure improvements

Proficient in Microsoft Office Suite

Able to build financial models and KPI dashboards using MS Excel and Power BI

Remuneration:
Above 200k

Application Method:
Qualified Applicant should send their CV to info@betajob.com.ng with the position being applied for as Subject of the mail.