Guaranty Trust Bank plc is a foremost Nigerian financial institution with vast business outlays spanning Anglophone West Africa and the United Kingdom. The Bank presently has an Asset Base of over 2 Trillion Naira, shareholders funds of over 200 Billion Naira and employs over 10,000 people in Nigeria, Cote dIvoire, Gambia, Ghana, Kenya, Liberia, Rwanda, Sierra Leone, Uganda and the United Kingdom.

Customer Service Representative

Qualification BA/BSC/HND
BA/BSC/HNDxperience2 – 3 years

Location: Our unique branches countrywide
Job type: Full time

Job Description

At Guaranty Trust Bank PLC, our mission is to build an enduring Proudly African and Truly International Institution that plays a fundamental role as a Platform for Enriching Lives by building strong, value adding relationships with our customers, stakeholders and the communities in which we operate.
Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.
We are looking for vibrant people who would work passionately in driving our desire to provide exceptional services to our customers.
Job Responsibilites

We are hiring experienced Customer Service Representatives to deliver exceptional customer experiences. To do well on this role, you will be required to:
Respond promptly to customer inquiries
Communicate with customers through various channels
Acknowledge and resolve customer complaints
Know our products to answer questions
Provide professional customer support
Requirements

2 to 3 years’ work experience in any customer service related role
HND from an accredited polytechnic
Minimum of 5 O’ level credits – including English and Mathematics
Completion of NYSC is mandatory
Competencies/Skills:

Awesome service disposition
Attention to details
Effective communication skills
Problem resolution skills
Method of Application

www.mycolleague.com.ng