We seek to recruit experienced Customer Service Experience Officer who will be responsible for building and preserving trusting relationships with our clients to boost our brand and profit.

Responsibilities
• Resolves customers complaints effectively, through phone calls, emails or one-on-one interaction
• Liaise with customers
• Ensures that customer database is correctly segmented for targeted marketing activities.
• Plan and delivers strategies across the organisation with a view to retain existing customers, increase brand loyalty and expand the company brand
• Approach potential customers to establish relationships
• Conducts business review to ensure clients are satisfied with their products and services.
• Passing leads to the sales team and following up on progress.
• Timely and effective processing of Application Forms (from all branches)
• Educate customers on terms and conditions relating to their business transaction
• Seek opportunities to cross-sell or upsell to existing clients
• Update and register partners’ information on our company’s portal
• Effectively support other departments within the organization

Requirements
Candidate must have:
• 2+ years cognate experience
• BSc / HND in Communication, Business, Marketing, Management or related field
• Ability to build, foster, and maintain positive professional relationships
• Devotion to high-quality customer experience
• Written and verbal communication skills with excellent interpersonal skills
• Attention to details and accuracy
• Friendly and professional demeanour
• Ability to meet tight deadlines and outstanding time management skills.
• Top quality analytical skills.
• Time Management skills
• High intelligence quotient
Location: Lagos
Candidates should send resume with cover letter to careers@lifepagegroup.com and copy funmilayo@lifepagegroup.com using the title as the subject, on/before January 13, 2020.
Please note that only qualified candidates would be contacted.

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