On the 21 of January i tried making a Transaction on Aliexpress, which for some reason i cannot explain did not go through i was however instantly debited by Access Bank immediately. Seeing that the transaction did not go through, i went ahead to cancel the Order on my aliexpress dashboard.

i tried contacting the bank through whatApp, only to receive automated responses. The very next morning, 22nd January i visited the bank in the morning and filled a complaint form. I thought that was the end of the issue, about two day later, still no refund, i called an agent, he suggested i wait 7 days , fast forward 7 day and 3rd Febuary, when the chinese are done with their holiday, and my client is expecting a tracking ID, I called another agent, only to hear 45 working days of wait!!!!, thats more than TWO MONTHS!!!!!!!!!.

I visited the bank that very afternoon after dropping the call, there the agent sent an e-mail and asked me to return the next day, being yesterday, I was there yesterday and i even dropped more details of the transaction.

Only for me to receive a mail to that they intend on getting back to me by 18th of April!!!!!!!!!!!!!!!!. Am vexed and disappointed, Why will my funded be seized, i did not make an illegal transaction, i have all the proof of the failed transaction. All i want is the refund so i can re-order the item, how will my client even take the news that his money has been seized for two months for a failed transaction.

How does Access bank expect any business that is based on importation of items that cannot be obtained within the country to survive!!!!!.


Attached are the screenshots of the my chat with aliexpress customer agent and the reply i received this morning. I want nothing more than my refund before the end of the working day this week, The parcel is of utmost importance to my client that he included more than N50,000 just for quick delivery within 17days of placing the order and access bank wants to freeze the fund for two month without any right justification.

Below is the Reply from access bank this morning,( I have personally sent another email this morning), The cancelled order and lastly my chat page with aliexpress customer care.

My question now is how exactly do i resolve this issue within this week, and why is access bank policy anti-International purchase inclined??
Thank you.

That's what access bank does, they'll never refund you
I'm speaking from my too times experience with them even after countless follow-ups

Access bank is seriously failing when it comes to issue of refunding failed transaction.

Bae's 2k has been hanging for ova 3 months now for a failed airtime recharge in fact she went to the bank 2ce now to complain and till this moment they ve not reversed it. She said she met people at those diff period who also came complain about something similar and it has been lingering for awhile

Since then I don't do any online transactions with my Access acct and the ones I do, are those that won't cost me much in case of any sorry sitn

Orlaoluwayimika:
Access bank is seriously failing when it comes to issue of refunding failed transaction.

Bae's 2k has been hanging for ova 3 months now for a failed airtime recharge in fact she went to the bank 2ce now to complain and till this moment they ve not reversed it. She said she met people at those diff period who also came complain about something similar and it has been lingering for awhile

Since then I don't do any online transactions with my Access acct and the ones I do, are those that won't cost me much in case of any sorry sitn

This one is definitely costing, alot. Am scared of even using the bank again

Go bank to the access bank branch or preferably any old diamond branch, tell them you want to speak to their head office concerning a failed transaction, there i's a phone at the wall of the banking hall which you can use to reach their head office.... reaching them through social media(Facebook messenger ) is also a fast means to resolve your issue.

I pulled out all my funds yesterday from access because I noticed they have criminal tendencies

donvicky2007:
Go bank to the access bank branch or preferably any old diamond branch, tell them you want to speak to their head office concerning a failed transaction, there i's a phone at the wall of the banking hall which you can use to reach their head office.... reaching them through social media(Facebook messenger ) is also a fast means to resolve your issue.

thank you, I'll do that