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Vacancy For A Customer Service Engineer by tolex29(f): 11:14am On Feb 05, 2020 |
Our client is into the sales and distribution of electrical appliances such as Air Conditioners, Automatic Voltage Stabilizers. They also offer after-sales services such as Installation, Servicing, and Repairs. The service of a Customer Service Engineer is required for immediate employment. DEPARTMENT :- TECHNICAL OPERATIONS REPORTS TO :- GENERAL MANAGER SUPERVISION :- Senior Technicians Technical Consultants CAC Sub-Contractors BASIC FUNCTION :- To manage after sales services to clients including installation, repairs and routine maintenance PRINCIPAL RESPONSIBILITIES : Installation Contract Management: • To seek bids for Commercial and Residential Air conditioning projects • To assess, cost and quote for Residential and Commercial Air conditioning projects • To supervise air conditioning projects including procurement and installations • To supervise sub-contractors on air conditioning projects including site supervision Service Contract Management: • To assess, cost and quote for services including repairs and routine maintenance • To establish and maintain a database of all customers in liaison with the Accounts department • To persuade customers to sign service contracts for the routine maintenance of their air conditioners • To predict the service needs of customers and make necessary arrangements to meet those needs • To prompt listed customers and agree convenient timing for the service calls as they fall due • To schedule the service calls and notify the Service Technicians and ensure that all service calls are made • To attend to customers off-contract service calls and ensure that all such calls are promptly attended to in a professional manner Logistics: • To provide necessary logistics for after sales services Safety: • To create a Safety program and ensure compliance by all personnel Accounting: • To procure invoices for service contracts and off – contract calls and ensure that all invoices are paid Other duties: • Carry out any other related duties, as may be required. Job Requirements: Education: • A good first degree in Engineering from a reputable university or Polytechnic. Preferably in Mechanical Engineering • Working knowledge of Microsoft Excel, Word and PowerPoint Experience: • 5 years post graduation experience in Customer Service or Sales is required • Experience in Project Management (especially in Electric Home Appliances) will be an advantage Skills Required: • Very good communications skills • Good Planning Skills Our ideal candidate will possess the following additional attributes: • Passion for selling • Self-driven • Good Communication Skills • Customer Service Orientation • He or She must be a Licensed Driver Proposed Salary & how to apply: • The proposed salary ranges between N150,000 - N190,000 per months based on experience • Interested candidates who meet the above criteria should forward CVs to ‘recruitment@stresertservices.com’ using ‘CSE-TECH-OPS’ as the subject of the application before 20th February 2020. |
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