About the Job

e.Stream Networks Limited, an ISO9001 Quality Certified company is a licensed broadband communications provider dedicated to providing suitable connectivity solutions for businesses. With over a decade in the ICT sector and presence all over Nigeria, we leverage on providing a unique combination of industry experience and expertise in our service offering to all our clients across the country.

o             Company: e.Stream Networks Limited

o             Location: Nigeria

o             State: Lagos Jobs

o             Job type: Full-Time

o             Job category: Administrative/Secretarial Jobs in Nigeria

We are recruiting to fill the position below:

Job Title: Service Desk Manager

Location: Victoria Island, Lagos

Job Purpose

o             The Service Manager is responsible for planning, coordinating and controlling the activities of the service desk for both Enterprise and internet subscribers Service team in order to delight, enhance customer loyalty and also meet / maintain organizational and operational agreed SLA. The incumbent is responsible for leading his/her team to support service quality.

Duties and Responsibilities

Strategic Insight and Integration:

o             Strategizes, Plan and Co-ordinates the activities of service Desk Unit for enterprise customers).

o             Develop and enforce service desk procedures, policies, processes and standards

o             Responsible for staying abreast of current technologies (including software’s), industry trends/best practices and regulations as it relates to Service Management and recommend improvement plans.

o             Oversee the management of e.Stream network services such as VPN, Internet services and related solutions.

APPLY HERE: https://www.btjobsng.com/job/vacancy-service-desk-manager-at-e-stream-networks-limited/