Tek Experts is a leading, global provider of business and IT support services, and a developer of technologies that enhance the customer experience by enabling our teams to work more effectively.The services we provide are delivered by a uniquely passionate workforce that helps companies manage their business operations and the services they provide to customers.

Job Title: Software Support Engineer
Job Location: Lagos
Job Type: Full Time
Job Level: Associate
Salary: Not Stated
Application Deadline: Not Stated



Who We are looking for

Do you have strong troubleshooting skills? Do you love delivering exceptional customer service? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. We are hiring a Level 3 Software Support Engineer to support Micro Focus Unified Functional Testing (UFT)

In this role, you will be supporting customers who are having technical issues. UFT is an automated functional testing tool that uses automated tests to identify bugs in an application under test. It provides functional and regression test automation for software applications and environments through a user interface.

Duties and Responsibilities

Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
Present a positive, effective and flexible contribution to achieving team targets and objectives
Collaborate with other team members to provide high-quality support
Ensure constant self-development using day to day work, web-based training, and any other available tools
Skills and Competencies

2-4 years’ experience in technical support
Experience with Windows/ Linux server operating systems is a must
Strong Knowledge of programming languages, networking, databases or UI’s
Experience in customer service is a must
Interest in or exposure to software development and support
General understanding of testing concepts and functional testing processes
Bachelor’s degree or equivalent technical certifications
Demonstrated excellence in teamwork, collaboration, and knowledge sharing
Customer orientated, motivated to take charge of both customer engagement and problem
Fluent in English
Skills
Customer Service
Technical Support
Test Automation
Software Development
Programming
Customer Engagement
Linux Server
Linux
Windows
Troubleshooting
How to Apply to this Job

Interested candidates should click here to apply online

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