Customer Service Excellence:
An intensive ONE-DAY masterclass
COURSE OVERVIEW
While a variety of elements go into creating a successful business, customer service is center-stage. Often, customer service is what separates companies that thrive from those that fail. This is why it is imperative that any person involved in direct interactions with customers have the knowledge and skills of important elements of service required to drive a business customer service in the right path .This course covers all the most important elements of service from the necessary behavioral and communication skills to the right attitude, and including specific methods to analyze and improve the service provided.

COURSE OBJECTIVES
By the end of the course, participants will be able to:
• Explain the importance of customer service in a competitive environment
• Defend the vital role internal customers play and show that their satisfaction is key for the success of an organization
• Practice the techniques of managing customer expectations and delighting customers
• Provide better, faster service and increase customer satisfaction
• Recognize early signals of customer irritation and respond appropriately in order to quickly find a workable solution to the problem
Course Contents:
• Internal customer service
• Managing customer expectations
• Effective communication skills for handling customers
• Professional behavior with customers
• Dealing with difficult customers


DATE: APRIL 4TH,2020
FEE: N65,000
VENUE: LABS Study Center at 378, HERBERT MACAULAY WAY, YABA, LAGOS.
TIME: 9.00am – 4:00pm


FEE INCLUDES:
Tuition
Resource Materials
Certificate of Participation
Tea/coffee break
Lunch and refreshments


PARTICIPATION
To participate: call
+234 9014819576
+234 7053684431
or send an email to info@labs.org.uk

Bank Details:
Bank: Access Bank
Account number: 0052529812
Account name:
London Academy Business School

For more details visit: www.labs.org.uk

In- House Programs are available for
organizations with large numbers of staff.

CALL US TODAY