FORK KNOX RESOURCING AND OUTSOURCING LTD. We are currently recruiting for one of our client.

LOCATION: Lagos

JOB DESCRIPTION:
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customer

REQUIREMENTS:
OND,HND & BSC in relevant discipline
Proven customer support experience or experience as a client service representative.
Strong phone contact handling skills and active listening.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.

SALARY:
Highly Competitive

HOW TO APPLY:
Kindly CLICK HERE to apply