Dear Esteemed Customer

Kindly be informed that Interswitch has obtained approval from the Central Bank of Nigeria to suspend operations on its Dispute Management Portal due to COVID-19 movement restrictions.

Consequently, refunds for failed Visa and Verve card transactions on other banks ATMs and POS terminals will not be processed until the suspension is lifted.

We therefore advise that you use Fidelity Bank ATMs for your cash withdrawal and also, opt for Online Banking, NIP and Instant Banking in making payments instead of POS during this period.


Please note that this does not apply to Mastercard transactions.

For further inquiries, contact Fidelity Trueserve on 01-4485252, 0700FIDELITY or @fidelitybankplc on social media.


Thank you and please stay safe.

I thought inter switch only operates verve cards?