Hello everyone, it happened like joke o. I purchased four items from Jumia of which a smartphone was included so the package was split in two, three items were to come at once and the other for the remaining item. The package containing the three items with my smartphone to be included, came on the 11th of May but lo and behold, the phone wasn't inside. The good thing is I opened it in the presence of the delivery man and asked him about the phone but he said I'll have to complain to their customer service though he also reported the case to their office in the state where I stay and they forwarded it to Jumia of which I was called that same day and the lady who spoke to me told me I will get a response from them within 48 hours but it's one week now and nothing.

Now, the thing is I sent an email to their customer service and I got a very annoying response (see screenshot) that from what they can see, my item has been delivered. This is a phone I paid approximately 57k for and this is what Jumia can say to me. I'm really losing my cool.

Dear lalasticlala, if you can help this get to fp, I'll appreciate. I'm pained

NEXT TIME, PAY ON DELIVERY...... never ever pay any Nigerian Market site ONLINE.... always pay on delivery.

Hopefully, Jumia will sort this out for you.

Chatflick:
Hello everyone, it happened like joke o. I purchased four items from Jumia of which a smartphone was included so the package was split in two, three items were to come at once and the other for the remaining item. The package containing the three items with my smartphone to be included, came on the 11th of May but lo and behold, the phone wasn't inside. The good thing is I opened it in the presence of the delivery man and asked him about the phone but he said I'll have to complain to their customer service though he also reported the case to their office in the state where I stay and they forwarded it to Jumia of which I was called that same day and the lady who spoke to me told me I will get a response from them within 48 hours but it's one week now and nothing.

Now, the thing is I sent an email to their customer service and I got a very annoying response (see screenshot) that from what they can see, my item has been delivered. This is a phone I paid approximately 57k for and this is what Jumia can say to me. I'm really losing my cool.

NEXT TIME GO TO A SHOP

It is possible to receive the reply above. It could be that those who refused to package the phone at first were the same people you complained to as a result they refused to forward your complain.

It seems those in the chain of distribution of orders on JUMIA are doing sharp practices in the name of biznex.

The other day I ordered three items, one was to come from Ogba to Festac while the other two were to come from Abuja to Festac (according to the tracking information). When I was notified that my order is at their office in Festac, I went only to see two items(1 from Ogba and 1 from Abuja instead of two). I refused to pay for neither of the item
One other time, I ordered a power bank from JUMIA during one of their black Friday Sales, the order was to be delivered to my home address. Two days later I received a text from them that my order will get to me by 4pm that day and I should make sure I have the cash at hand. Till date, I am still waiting for jumia's 4pm.

Sorry about your experience.

Na wa o.