₦airaland Forum

CPPL Training Programs Go Online – Chinwe Kalu, CEO, Customer Passion Point Limited (CPPL).

After five years of consistently delivering excellent training experiences at CPPL Training Programs, we are taking our training solutions a notch higher by going online. We are going digital.



Over the last 5 years, we have had the opportunity of equipping more than 2,500 business people with skills to enable them to excel in business. These participants consist of business owners/entrepreneurs and young professionals across industries and sectors. We are really glad to have come this far.

The journey started in 2015 with a program titled CPPL Monthly Training Programs. This program was a business development program designed for business owners and young professionals in Marketing, Sales and Customers Service. We added a Project Management Module to this program because we saw the need to help people manage the different activities they do and be successful in them, as a project or mini-project. We also added Personal Effectiveness to provide participants insights on how to manage themselves to enable them to perform at a high level.

The adoption of the program was good and for two years, the training held on the last Friday of every month. It was a very encouraging takeoff.

Soon after, we started offering customised programs as interventions to address the specific needs of our clients. Courses like Effective Merchandising Program, Effective Business Writing & Communication Skills, Business Enhancement Programs for Channel Partners, Personal Effectiveness At Work, Collaborative Working & Ethics Program, Key Account Management Program and Professional Selling For Budding Salesmen to name a few.

The COVID 19 Pandemic has brought to life the need to embrace a new normal, one that maximizes the digital space. Also, feedback from our clients and customers brought to our attention a stronger need to take these courses online to further widen the scope, breadth and appeal of the programs to potential participants.

The exigencies of today suggest that we empower participants to take our courses when it is convenient for them. Some have said, “I learn better at night when the noise level is low and there is little or no interference or disturbances”.

From our corporate clients, we got feedback that suggests that sending more than two staff to a program at any given time is not usually convenient for them. This has made it difficult for them to send participants to our programs on a regular basis. This has negatively impacted their ability to meet up with desired learning hours for the different roles in their businesses.

As a direct response, we have launched the CPPL Training Portal where participants can join fully digitized online classes to take the courses of their choice, learn at their pace and gain quality learning through real-life exercises and assignments. The result of the user acceptance test was great and we are confident that participants will find the classes extremely useful and appropriate for the interventions they are looking for.

As part of the launch program, we are offering two free classes:

Value Creation Masterclass
Customer Service 101.

Click link below to join any of the classes. https://cppltrainingprogram.traineasy.net/online-courses