Up your customer service game by learning all the skills you need in our “Excellent Customer Service, Your business lifeline Course.

The truth is excellent customer service is crucial to your business success. However, excellence does not just happen; people need to learn how to deliver top notch customer service.
The most common effects of bad customer service are :
1. A damaged reputation.

“It takes 20 years to build a reputation and 5 minutes to ruin it. If you think about this, you will do​ things differently​.” … Warren Buffet

Your brand reputation is incredibly valuable and something you want to keep a close eye on. However, especially with the internet, reputation is the first thing to take a hit when you have an extended streak of bad customer service.

Customers, today, are quick to write negative reviews online when they have a bad experience with a company. In addition to leaving critical reviews, customers also vent their frustrations on social media to their friends, family, and/or colleagues.

Your business will take hit if your customers have bad experiences because you left customer service to chance.
2. Your customer lifetime value drops.

It is no secret that acquiring customers is usually more expensive than keeping current customers. This is one of the primary reasons that delivering great customer service is so important.

Research shows that nine out of ten customers will be willing to pay more to ensure that their experience is improved. Also, as many as 70% of customers will continue to do business with you if you resolve a complaint.

Not establishing protocols that improve your customer service can destroy your average customer lifetime value, putting more strain on your marketing budget to attract more customers.

3. You lose your best employees.

Bad customer service affects all sides of your business. Not only would you lose customers, but you also run the risk of losing your best employees.

If your company develops a bad reputation and customers being to reduce drastically, your top performers will also jump ship once they realize things are going south.

Want to avoid these problems through excellent customer service delivery?

CLICK HERE TO SIGN UP FOR THE COURSE NOW https://cppltrainingprogram.traineasy.net/course-details/4/excellent-customer-service-your-business-lifeline?ref=dishapages