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Customer Service / Sales Executive - Owens And Xley Consults by grad: 4:51am On May 31, 2020 |
Owens and Xley Consults – Our client, a luxury home and lifestyle company located in Victoria Island, Lagos, is looking to hire a highly qualified candidate for the role below: Job Role: Customer Service / Sales Executive Location: Victoria Island, Lagos The Function of the Role The sales executives are the first line of contact for walk-in customers to the brand. They are to make customers feel welcome and assist them to find the products that most satisfy their needs. S/he must be knowledgeable about the products and able to adequately guide the customer at all times. Key Responsibilities Establish, develop and maintain positive business and customer relationships Work in line with company policy to achieve set sales targets and outcomes within schedule Arrange displays on a regular basis and ensure that all displays are properly locked and secured Report discrepancies and problems to the store manager. Give advice and guidance on product selection to customers. Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management Keep store tidy and clean and ensure cleaners clean constantly. Process all cash and card payments Answer first line queries and complaints from customers. Balance cash registers with receipts. Execute the store’s visual merchandising concept Work with store manager to conduct inventory count Work with store manager to prepare store reports Working within established guidelines, particularly with product lines. Responsible for security within the store as well as looking out for fraudsters’ shoplifters and fraudulent credit cards etc. Coordinate all issues with key clients between sales, fulfillment and customer support Keep a schedule of events /special promotions Work with management to organize and execute sales campaigns Perform all other duties as assigned Greet all walk-in customers as they come in the store and ask them how they would like to be assisted. Requirements High level of professionalism. Have the ability to work independently and flexibly Result-oriented team player with exceptional motivation and interpersonal skills Good written and verbal communication skills Excellent selling, communication and negotiation skills Must reside within Victoria Island Have the ability to work well under pressure and meet deadlines Highly analytical with a drive for numbers Good networking, prospecting and closing skills Educational Qualification HND or B.Sc in any related discipline. Experience: 1-3 years’ experience in direct sales Skills and Abilities: Highly analytical with a drive for numbers Good networking, prospecting and closing skills High level of professionalism Able to work in a fast pace environment High proficiency in MS Office Suite Must be able to prepare management reports and correspondence Good initiative, time and stress management skills Result-oriented team player with exceptional motivation and interpersonal skills. Relationship management skills and openness to feedback Excellent selling, communication and negotiation skills Good written and verbal communication skills Personal Attributes: Keen eye for detail Knowledgeable of current trends Loves a challenge Assertive and creative. Have a deep desire to work in the luxury retail industry Sociable and friendly Confident and pleasant Apply following the link below: https://www.jobstoday.com.ng/general-jobs/customer-service-sales-executive-at-owens-and-xley-consults/ |
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