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Nairaland Forum / Nairaland / General / Jobs/Vacancies / Experienced Customer Service/front Desk Officers Urgently Needed (315 Views)
Experienced Customer Care Agent Needed For Urgent Employement . / Beijing Youmei Biotech Recruiting Experienced Customer Service / GTB Experienced Customer Service Officer (2) (3) (4)
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Experienced Customer Service/front Desk Officers Urgently Needed by richard870(m): 10:41am On Jun 06, 2020 |
A reputable Biotechnology company based in Lagos seek the services of experienced Customer Service/Front Desk Officers. Apply now as slots are limited. Job Title: Customer Service/Front Desk Representative Location: Lagos Job Description Experienced Customer Service/Front Desk Representative Responsibilities • Talk with customers about the delivery of their packages, handling phone calls, researching and problem solving to ensure smooth package delivery. • Document the delivery flow of a package into our tracking system. • Assist customers, consumers and delivery drivers throughout the lifecycle of a package delivery. • Partner with our regional facilities to create an outstanding customer experience. • Troubleshoot, research, resolve or escalate issues as necessary. • Participate in continuous improvement efforts to help grow the business. Requirements Knowledge, Skills, and Experience: • Minimum OND, HND/BSC Preferred • 1-2 years experience in Customer Relationship Management will be a plus. • Effective communication and interpersonal skills (both written and verbal) • Self-motivated and able to work independently and in team environments • Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook • Ability to multi-task and manage several tasks simultaneously • Exceptional customer service and follow up skills. • Age: Not more than 30 years. • Must reside on the mainland preferably, Ikeja, Berger, Ogba and its environs or nearby. Job Title: Customer Service/Front Desk Representative Location: Lagos Job Description Experienced Customer Service/Front Desk Representative Responsibilities • Talk with customers about the delivery of their packages, handling phone calls, researching and problem solving to ensure smooth package delivery. • Document the delivery flow of a package into our tracking system. • Assist customers, consumers and delivery drivers throughout the lifecycle of a package delivery. • Partner with our regional facilities to create an outstanding customer experience. • Troubleshoot, research, resolve or escalate issues as necessary. • Participate in continuous improvement efforts to help grow the business. Requirements Knowledge, Skills, and Experience: • Minimum OND, HND/BSC Preferred • 1-2 years experience in Customer Relationship Management will be a plus. • Effective communication and interpersonal skills (both written and verbal) • Self-motivated and able to work independently and in team environments • Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook • Ability to multi-task and manage several tasks simultaneously • Exceptional customer service and follow up skills. • Age: Not more than 30 years. • Must reside on the mainland preferably, Ikeja, Berger, Ogba and its environs or nearby. https://forms.gle/Q2zEUwSqC3BsBQSaA |
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