Okay, I got ecobank virtual card off their mobile banking . Since when I funded it I haven’t been able to use it. I decided to close my virtual card with about 197k in it. I have closed the card and funds hasn’t been transferred back to my main account . I have complained to CS and nothing has been done over a week now in this coro period. Anyone with issue like this and has successfully gotten a solution . Pls ooo

Wow....I had some issue that needs resolution. I sent a message to them via their twitter DM. Although it took a little while, I was eventually responded to and issue resolved. Have you reached out to them via these channels - Facebook - EcobankNigeria or Twitter @ecobanknigeria? Send your account number and the first six and the last four digits of your virtual card. To them via DM. Trust me issue will be resolved.

cmoney22222:
Okay, I got ecobank virtual card off their mobile banking . Since when I funded it I haven’t been able to use it. I decided to close my virtual card with about 197k in it. I have closed the card and funds hasn’t been transferred back to my main account . I have complained to CS and nothing has been done over a week now in this coro period. Anyone with issue like this and has successfully gotten a solution . Pls ooo

Thanks for the response. Yes I did tweet them . They just said issue will be treated without a time frame. Am just puzzled in this season of corona.

afolakemi:
Wow....I had some issue that needs resolution. I sent a message to them via their twitter DM. Although it took a little while, I was eventually responded to and issue resolved. Have you reached out to them via these channels - Facebook - EcobankNigeria or Twitter @ecobanknigeria? Send your account number and the first six and the last four digits of your virtual card. To them via DM. Trust me issue will be resolved.

cmoney22222:
Okay, I got ecobank virtual card off their mobile banking . Since when I funded it I haven’t been able to use it. I decided to close my virtual card with about 197k in it. I have closed the card and funds hasn’t been transferred back to my main account . I have complained to CS and nothing has been done over a week now in this coro period. Anyone with issue like this and has successfully gotten a solution . Pls ooo

The mistake u made was to close the virtual card account with funds inside, now you won't have any prove to present to them. Your best bet is to call them, not email because email will take eternity to be attended to. Call their lagos land line that starts with 01 and explain in full details what has happened, they will initiate a fresh case for the transaction, then submit screenshot of the virtual card details to them as prove that is if u still have any of it.

Thanks boss.. I will do this again... the issue is that they usually keep me long on calls for CS. Anyways I give this a shot as I still have the virtual card details . Btw do you use this virtual card from them too

Kazymavee:

The mistake u made was to close the virtual card account with funds inside, now you won't have any prove to present to them. Your best bet is to call them, not email because email will take eternity to be attended to. Call their lagos land line that starts with 01 and explain in full details what has happened, they will initiate a fresh case for the transaction, then submit screenshot of the virtual card details to them as prove that is if u still have any of it.

Hey, hope the issue has been resolved?

cmoney22222:
Thanks for the response. Yes I did tweet them . They just said issue will be treated without a time frame. Am just puzzled in this season of corona.

Yes thanks , got credited yestiday after 11 days

afolakemi:
Hey, hope the issue has been resolved?