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I Want To Sue Smartweb Hosting For Poor Services. Read More... by Mannyemmy(m): 3:01pm On Jun 17
Hi everyone, please I need your sincere advice.
I have been using Smartweb webhosting provider since Novemberber last year for my personal and clients website. It all started last week when I was trying to renew one of my web and application host that expired about less than 2 months ago, I found out that all the files and database was gone and when I tried contacting them, they told me they don't have a backup for it. It was really a sad one for me and I have no option to start again and I accept my fate and even fault myself for not renewing the hosting on time. Fast forward to yesterday, a new video subscription platform I just finished doing for a client crashed yesterday and the link no longer opening showing disc error. I bought this domain name and hosting for this website just a week ago. I contacted them yesterday when it happened and they told me they will recover it, fast forward to today, they sent me a mail regretting to tell me that the files and database are gone, just a week ago, they told me same thing on my other site and the worst is I work on this projects online and really don't have the contents again except the design.
Now, client on my neck thinking I'm the cause.
I called Smartweb agent some moment ago and it seems nothing can be done and all they could do is 1 month hosting free!
Currently, I'm thinking about to sue them!
Please help me judge this here?
Please should I go ahead?
Re: I Want To Sue Smartweb Hosting For Poor Services. Read More... by stanliwise(m): 3:12pm On Jun 17
You can go ahead, you lost your property, but if you can take the headache of the slow Nigeria process then good. Also how much worth is the files and data you lost?
Re: I Want To Sue Smartweb Hosting For Poor Services. Read More... by Mannyemmy(m): 3:19pm On Jun 17
stanliwise:
You can go ahead, you lost your property, but if you can take the headache of the slow Nigeria process then good. Also how much worth is the files and data you lost?
The client paid me 250k. Site already has up to 15 subscribed users and the minimum subscription plan is #500 and maximum is #3000
Re: I Want To Sue Smartweb Hosting For Poor Services. Read More... by Craziestgirl(f): 3:34pm On Jun 17
The golden rule is web administration is Backup, backup and backup. Did you? I don't think so.

Have you read their Terms of Service?
They don't guarantee ziltch.

Anybody can sue anybody, the issue is will you win?
Will you be able to prove that their actions caused the crash? It's hard.

And what substantial damages will you be entitled to? Lastly is the amount you will have to pay your lawyers to litigate a case you might not win.
Re: I Want To Sue Smartweb Hosting For Poor Services. Read More... by Mannyemmy(m): 3:43pm On Jun 17
Craziestgirl:
The golden rule is web administration is Backup, backup and backup. Did you? I don't think so.

Have you read their Terms of Service?
They don't guarantee ziltch.

Anybody can sue anybody, the issue is will you win?
Will you be able to prove that their actions caused the crash? It's hard.

And what substantial damages will you be entitled to? Lastly is the amount you will have to pay your lawyers to litigate a case you might not win.
Firstly, I didn't backup but isn't that supposed to be their major task considering the fact I'm also paying them?
I have read their terms and conditions before posting and I never defaulted any.
Their actions caused the crashed of the websites and It also affected other websites. They are 100% aware that they are the cause because of the various mails they sent me and considering the fact they are even trying to compensate me with free hosting for some months!
The damage caused here is lost of property which they are solely responsible. As regards the amount to pay a lawyer, that won't be a problem cause they will definitely pay more
Re: I Want To Sue Smartweb Hosting For Poor Services. Read More... by Ausrichie(m): 3:48pm On Jun 17
Mannyemmy:

Firstly, I didn't backup but isn't that supposed to be their major task considering the fact I'm also paying them?
I have read their terms and conditions before posting and I never defaulted any.
Their actions caused the crashed of the websites and It also affected other websites. They are 100% aware that they are the cause because of the various mails they sent me and considering the fact they are even trying to compensate me with free hosting for some months!
The damage caused here is lost of property which they are solely responsible. As regards the amount to pay a lawyer, that won't be a problem cause they will definitely pay more
What if you lose?
Re: I Want To Sue Smartweb Hosting For Poor Services. Read More... by Mannyemmy(m): 4:03pm On Jun 17
Ausrichie:

What if you lose?
I will destroy their reputation online

1 Like

Re: I Want To Sue Smartweb Hosting For Poor Services. Read More... by platymus: 4:05pm On Jun 17
Mannyemmy:
Hi everyone, please I need your sincere advice.
I have been using Smartweb webhosting provider since Novemberber last year for my personal and clients website. It all started last week when I was trying to renew one of my web and application host that expired about less than 2 months ago, I found out that all the files and database was gone and when I tried contacting them, they told me they don't have a backup for it. It was really a sad one for me and I have no option to start again and I accept my fate and even fault myself for not renewing the hosting on time. Fast forward to yesterday, a new video subscription platform I just finished doing for a client crashed yesterday and the link no longer opening showing disc error. I bought this domain name and hosting for this website just a week ago. I contacted them yesterday when it happened and they told me they will recover it, fast forward to today, they sent me a mail regretting to tell me that the files and database are gone, just a week ago, they told me same thing on my other site and the worst is I work on this projects online and really don't have the contents again except the design.
Now, client on my neck thinking I'm the cause.
I called Smartweb agent some moment ago and it seems nothing can be done and all they could do is 1 month hosting free!
Currently, I'm thinking about to sue them!
Please help me judge this here?
Please should I go ahead?
Honestly I feel for you! you should have doing regular back ups of your data from time to time. If you have a lawyer get him to talk to the hosting provider before going to court. If you can't come to reasonable agreement then go to court. Sue them for damages and loss of properties.Also get your clients to be involve for evidence purpose. Please from now on always and always back up your databases and files. Use git/ github as repo.
Re: I Want To Sue Smartweb Hosting For Poor Services. Read More... by Ausrichie(m): 4:05pm On Jun 17
Mannyemmy:

I will destroy their reputation online
Haew. Man you've got no joy.
Re: I Want To Sue Smartweb Hosting For Poor Services. Read More... by Mannyemmy(m): 4:38pm On Jun 17
platymus:

Honestly I feel for you! you should have doing regular back ups of your data from time to time. If you have a lawyer get him to talk to the hosting provider before going to court. If you can't come to reasonable agreement then go to court. Sue them for damages and loss of properties.Also get your clients to be involve for evidence purpose. Please from now on always and always back up your databases and files. Use git/ github as repo.
Thanks

1 Like

Re: I Want To Sue Smartweb Hosting For Poor Services. Read More... by stanliwise(m): 5:12pm On Jun 17
Mannyemmy:

The client paid me 250k. Site already has up to 15 subscribed users and the minimum subscription plan is #500 and maximum is #3000
speak to any lawyer friend you know for advice.
Re: I Want To Sue Smartweb Hosting For Poor Services. Read More... by devbits: 12:49pm On Jun 18
This has happened to me several times on smartweb, and I can tell you the OP isn't lying, they will tell you NO BACKUP.

If you have some service you are not running again, the fees will be part of the active services, so I have to open ticket to generate new invoice every time I want to renew services. well I don leave them sha
Re: I Want To Sue Smartweb Hosting For Poor Services. Read More... by adeblow(m): 12:54pm On Jun 18
Mannyemmy:
Hi everyone, please I need your sincere advice.
I have been using Smartweb webhosting provider since Novemberber last year for my personal and clients website. It all started last week when I was trying to renew one of my web and application host that expired about less than 2 months ago, I found out that all the files and database was gone and when I tried contacting them, they told me they don't have a backup for it. It was really a sad one for me and I have no option to start again and I accept my fate and even fault myself for not renewing the hosting on time. Fast forward to yesterday, a new video subscription platform I just finished doing for a client crashed yesterday and the link no longer opening showing disc error. I bought this domain name and hosting for this website just a week ago. I contacted them yesterday when it happened and they told me they will recover it, fast forward to today, they sent me a mail regretting to tell me that the files and database are gone, just a week ago, they told me same thing on my other site and the worst is I work on this projects online and really don't have the contents again except the design.
Now, client on my neck thinking I'm the cause.
I called Smartweb agent some moment ago and it seems nothing can be done and all they could do is 1 month hosting free!
Currently, I'm thinking about to sue them!
Please help me judge this here?
Please should I go ahead?
No be smartweb? Na their way. Try qservers, they are very good. I recommend them
Re: I Want To Sue Smartweb Hosting For Poor Services. Read More... by betahost247(m): 7:28pm On Jun 19
Mannyemmy:
Hi everyone, please I need your sincere advice.
I have been using Smartweb webhosting provider since Novemberber last year for my personal and clients website. It all started last week when I was trying to renew one of my web and application host that expired about less than 2 months ago, I found out that all the files and database was gone and when I tried contacting them, they told me they don't have a backup for it. It was really a sad one for me and I have no option to start again and I accept my fate and even fault myself for not renewing the hosting on time. Fast forward to yesterday, a new video subscription platform I just finished doing for a client crashed yesterday and the link no longer opening showing disc error. I bought this domain name and hosting for this website just a week ago. I contacted them yesterday when it happened and they told me they will recover it, fast forward to today, they sent me a mail regretting to tell me that the files and database are gone, just a week ago, they told me same thing on my other site and the worst is I work on this projects online and really don't have the contents again except the design.
Now, client on my neck thinking I'm the cause.
I called Smartweb agent some moment ago and it seems nothing can be done and all they could do is 1 month hosting free!
Currently, I'm thinking about to sue them!
Please help me judge this here?
Please should I go ahead?

Hello,

So sorry to hear about your experience with SmartWeb.

Why not purchase Code Guard Backup and link your website to it for automated Backup of your files, you can restore it from cloud anytime any day.

Also our offer for web hosting might interest.

Do let me know if you have any questions.

Thank you
Re: I Want To Sue Smartweb Hosting For Poor Services. Read More... by silento(m): 11:22pm On Jun 19
Let them say u charge high fee but after 2015 I will never host anything that serious money is involved on African hosting , people that has given me work before will tell you he will charge you high oo but the reason is I use btc to purchase uk and usa hosting African hosting is wack unless u are doing portfolio website
Re: I Want To Sue Smartweb Hosting For Poor Services. Read More... by silento(m): 11:27pm On Jun 19
Stop using African hosting for serious website
Qserver,whogohost,globalhosting247 are all good but still lacking behind
Re: I Want To Sue Smartweb Hosting For Poor Services. Read More... by betahost247(m): 10:25am On Jun 20
silento:
Let them say u charge high fee but after 2015 I will never host anything that serious money is involved on African hosting , people that has given me work before will tell you he will charge you high oo but the reason is I use btc to purchase uk and usa hosting African hosting is wack unless u are doing portfolio website

Hello Good Morning to you,

African hosting Companies aren't bad the way you think as at now. We have hosting Companies that can compete with foreign host.

You shouldn't judge your past experience in 2015 with Africa hosting to the present upgrade made across hosting industry.

We have really upgrade far than what you think.

You shouldn't be offended. My view though

Thank you

Warm Regards,
Musa Khalid D
Founder Beta Host Limited
Re: I Want To Sue Smartweb Hosting For Poor Services. Read More... by silento(m): 10:32am On Jun 20
betahost247:


Hello Good Morning to you,

African hosting Companies aren't bad the way you think as at now. We have hosting Companies that can compete with foreign host.

You shouldn't judge your past experience in 2015 with Africa hosting to the present upgrade made across hosting industry.

We have really upgrade far than what you think.

You shouldn't be offended. My view though

Thank you

Warm Regards,
Musa Khalid D
Founder Beta Host Limited

Akuroyalhotel.com

Na African hosting last year the site will always went offline every day 8pm 9:30pm it happens like a week before it stop

In as much as I love to patronize what is made in Africa , see our hosting all far behind the real world there is always story , company close , they are offline user loose data , etc disabling service without letting a user know e too many

Stop defending them u can support them by buy domain from them but for hosting I can't take such risk bro

They are good but not best

1 Like

Re: I Want To Sue Smartweb Hosting For Poor Services. Read More... by betahost247(m): 10:49am On Jun 20
silento:


Akuroyalhotel.com

Na African hosting last year the site will always went offline every day 8pm 9:30pm it happens like a week before it stop

In as much as I love to patronize what is made in Africa , see our hosting all far behind the real world there is always story , company close , they are offline user loose data , etc disabling service without letting a user know e too many

Stop defending them u can support them by buy domain from them but for hosting I can't take such risk bro

They are good but not best

Hello,

Am a founder of a Hosting Company (betahost247.com) since 2016 and I understand what you have face with African Hosting.

My clarification goes like this, since 2015 we know as Africa hosting Companies, we have really improvement in performance. The issue of downtime is because servers might be hosted on self system.

In the issue of suspending an account without notification is a very bad habit most Africa countries does. This area needs to be look at.

My Abuse team do suspend users before sending the mail to them in respect to the complain received which lead to the suspension.

Thank you
Re: I Want To Sue Smartweb Hosting For Poor Services. Read More... by Ayemileto(m): 1:25pm On Jun 20
Lol.


For the first issue OP stated, Nothing can be done about it.

Most hosting providers generally terminate your hosting plan, deleting both the files and database after the first month of Not renewing it.

But you waited for 2 months. So in that aspect, you have No case.



For the second scenario, you have a case. But you'll probably spend much more in court that you'll probably end up in losses even if you win.

Next time, always try to backup important files regularly.

1 Like

Re: I Want To Sue Smartweb Hosting For Poor Services. Read More... by valzey(m): 7:16pm On Jun 20
What was your hosting package?
Re: I Want To Sue Smartweb Hosting For Poor Services. Read More... by silento(m): 8:54am On Jun 21
betahost247:


Hello,

Am a founder of a Hosting Company (betahost247.com) since 2016 and I understand what you have face with African Hosting.

My clarification goes like this, since 2015 we know as Africa hosting Companies, we have really improvement in performance. The issue of downtime is because servers might be hosted on self system.

In the issue of suspending an account without notification is a very bad habit most Africa countries does. This area needs to be look at.

My Abuse team do suspend users before sending the mail to them in respect to the complain received which lead to the suspension.

Thank you


I will host site on your server soonest and I hope u change my mind
Re: I Want To Sue Smartweb Hosting For Poor Services. Read More... by betahost247(m): 9:55am On Jun 21
silento:


I will host site on your server soonest and I hope u change my mind

Hello,

We will definitely clear your thoughts about Africa Hosting Companies.

You can also go through the portal and feel free to make more inquiry about us...

https://betahost247.com

Thank you and enjoy the rest of your weekend.
Re: I Want To Sue Smartweb Hosting For Poor Services. Read More... by Venb0b0: 6:58am On Jun 22
silento:


I will host site on your server soonest and I hope u change my mind


Your sense us paining you, you want to move from fry pan to Fire,

Betahost247 is useless downtime hosting company
Re: I Want To Sue Smartweb Hosting For Poor Services. Read More... by Venb0b0: 7:00am On Jun 22
betahost247:


Hello,

We will definitely clear your thoughts about Africa Hosting Companies.

You can also go through the portal and feel free to make more inquiry about us...

https://betahost247.com

Thank you and enjoy the rest of your weekend.

This man you are not okay at all, Have you fix the useless downtime your hosting normally have?? , stop advertising here and fix your problems first, don't add salt to injury
Re: I Want To Sue Smartweb Hosting For Poor Services. Read More... by whizbee(m): 7:22am On Jun 22
Venb0b0:


This man you are not okay at all, Have you fix the useless downtime your hosting normally have?? , stop advertising here and fix your problems first, don't add salt to injury

grin You wan kill man career, I sometimes get these issues with tfhost too
Re: I Want To Sue Smartweb Hosting For Poor Services. Read More... by silento(m): 9:47am On Jun 22
Venb0b0:



Your sense us paining you, you want to move from fry pan to Fire,

Betahost247 is useless downtime hosting company

I have a free project I will use test them not actually a serious something
Re: I Want To Sue Smartweb Hosting For Poor Services. Read More... by betahost247(m): 4:27pm On Jun 22
silento:


I have a free project I will use test them not actually a serious something

Hello,

You will definitely prove him wrong in his claim. Like I said earlier you don't expect a hosting to operate the whole 4yrs without improvement.

Thank you
Re: I Want To Sue Smartweb Hosting For Poor Services. Read More... by BetaHostTeam: 9:31am On Jun 23
Venb0b0:



Your sense us paining you, you want to move from fry pan to Fire,

Betahost247 is useless downtime hosting company

Hello,

We have been following your comments on most of our thread reply. We want to assure you of something, no matter how hard you try to tarnish our company image. keep it at the back of your mind that it won't work. One thing is certain those who needs our services will definitely come for it no matter what because their first experience with us is what bring them back to us and we are proud of them.

When it comes to downtime , you don't expect us to stick to where we are 2yrs back till date. Everything in life is to learn, adjust and improve your services as a company. we are proudly to say downtime issue has long been resolved.

You can monitor our server uptime at: https://status.betahost247.com

Thank you

Warm Regards,
Beta Host Limited Team
Re: I Want To Sue Smartweb Hosting For Poor Services. Read More... by BetaHostTeam: 2:06pm On Jun 23
whizbee:


grin You wan kill man career, I sometimes get these issues with tfhost too

Hello,

What he don't understand is that all hosting have issue of downtime especially in Nigeria. We as a hosting have significantly improved in performance and downtime, he can prove us wrong again. we will provide him with a test hosting for 2months for a test to proved his allegation wrong.

we also Thank you for clarification.

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